Deskside Support Technician jobs in United States
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Kyndryl · 1 week ago

Deskside Support Technician

positionNorwalk, CT
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Kyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems. They are seeking a Deskside Support Technician to deliver hands-on support and maintain client systems for a diverse range of end users, focusing on troubleshooting and resolving hardware and software issues.

Information Technology & Services
badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Deliver hands-on support and maintain client systems for a diverse range of end users, including executive support
Test and troubleshoot hardware and software issues across a multitude of device types, both on-site and through remote support
Collaborate with other internal teams and alliance partners, such as Microsoft
Recognize opportunities for modernization and automation within your realm
Present innovative ideas that enhance the end-user experience and drive cost savings
Ensure customer satisfaction by meeting XLA and SLA targets

Qualification

IT support experienceCustomer facing experienceBachelor’s degreeCommunication skillsInclusive teamworkGrowth mindsetCustomer-focused

Required

5+ years of experience providing IT support
Experience working in a customer facing environment
Strong communication skills including email, phone and in-person
Candidates must be U.S. citizens and reside within the United States

Preferred

Bachelor's degree in Computer Science, Information Technology, or related technical field

Benefits

State-of-the-art resources
Employee learning programs
Access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more
Company-wide volunteering and giving platform
Donate, start fundraisers, volunteer, and search over 2 million non-profit organizations

Company

Kyndryl

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Kyndryl is an information technology and services company.
dateFounded in 2021
location
New City, New York, USA
people-size10001+ employees
web-link
https://www.kyndryl.com

Funding

Current Stage
Public Company
Total Funding
$500M
2024-02-20Post Ipo Debt· $500M
2021-11-04IPO

Leadership Team

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Antoine Shagoury
Global Chief Technology Officer
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David B. Wyshner
Chief Financial Officer
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Recent News

TecHR
Kyndryl Announces Chief Human Resources Officer Plans to Retire and Names Successor
2026-01-07
PR Newswire
Kyndryl announces Chief Human Resources Officer plans to retire and names successor
2026-01-06
Cyprus Mail
Kyndryl unveils advanced agentic AI to scale business efficiency
2025-12-22
Company data provided by crunchbase