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Dust · 1 week ago

Founding AI Deployment Strategist, Post-Sales (US)

San Francisco

Full-time

Onsite

Mid, Senior Level

$135K/yr - $200K/yr

Dust is creating a new AI operating system aimed at transforming how work is done, with a mission to allow teams to shape the agents they need for their jobs. They are seeking an AI Deployment Strategist to drive AI adoption for customers, leading onboarding, training, and strategic enablement programs that translate business challenges into impactful use cases.

Artificial Intelligence (AI)Natural Language ProcessingTranslation Service

Responsibilities

Lead and optimize the full Customer Deployment Journey (60-90 first days) by:

Partner with customers as a trusted advisor to define deployment goals and tailored plans aligned with business objectives

Design and deliver engaging, persona-specific enablement sessions (from first-time users to C-level executives)

Identify and unlock transformational use cases across customer organizations

Monitor adoption metrics and proactively address blockers to accelerate value realization

Drive Strategic Enablement Programs

Design scalable programs that bridge customer business objectives with Dust's product capabilities

Create high-quality educational content (guides, playbooks, and e-learning materials…) that enables customer self-sufficiency

Build the foundation of Dust's customer education platform from the ground up

Partner closely with Sales and Success to ensure smooth transitions and to continuously refine deployment processes

Be the voice of our users at Dust. Provide insights on their experience to shape our product in the rapidly evolving GenAI landscape

Be instrumental in building our global organization from the ground up as a critical addition to the US team, with the opportunity to define processes, establish best practices, and lay the groundwork for future team expansion

Qualification

AI product experienceDigital adoption strategiesCustomer education developmentConsulting experienceCuriosityMultitasking skillsPrioritization skillsCommunicationAdaptability

Required

Proven impact developing and deploying successful digital adoption and education strategies in a rapidly evolving tech landscape

Hands-on experience using AI products in a professional context

Ability to soak up complex product knowledge and effectively communicate technical concepts to drive customer adoption and success

Curiosity, eagerness to learn, adaptability, and a flair for elegant solutions to first-of-a-kind problems

Robust prioritization and multitasking skills to operate with a high level of ownership and initiative alongside demanding users and in an emerging field

Excellent communication skills in English to effectively engaging with a diverse range of stakeholders, including C-levels

Prior experiences in consulting or in roles tasked with driving adoption, retention and expansion for customers, preferably in the SaaS industry