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Full House Resorts, Inc · 2 weeks ago

Spa Reception - Part Time

Cripple Creek, CO

Full-time, Part-time

Onsite

Entry Level

1+ years exp

Full House Resorts, Inc is a company that specializes in hospitality services, and they are seeking a Part Time Spa Receptionist. The role involves managing guest appointments, providing excellent customer service, and ensuring smooth operations within the spa environment.

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Responsibilities

Answer phones and incoming emails for all spa business. Assist guests in a friendly and courteous manner

Accurately book, change, and cancel spa appointments, packages, and services

Check guests into the software system and appropriately charge for services performed

Effectively be able to handle customer complaints and escalations. Report any and all complaints to the Manager or Assistant Manager

Report issues and offer solutions to the manager regarding guest services and reception policies, procedures, and protocols

Actively educate guests on spa treatments, services, retail products, promotional packages, and/or discounts available

Communicate to spa leadership any issues involving staff, guests, or facility operations

Navigate computers, spa software, and phone lines with skills and proficiency

Maintain compliance with all safety standards, health standards, and internal policies and procedures. Includes proper sanitation of spa areas and equipment

Ensure that all guests are aware of and follow spa policies and procedures

Work closely with the spa team to ensure smooth operations and a seamless guest experience

Assist other spa staff as needed to ensure efficient service delivery

Uphold 4-star standards by delivering excellent customer service. Maintains positive relations with all guests and employees. Goes above and beyond to make each guest feel welcomed and special

Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business

Perform special projects as needed or requested

Qualification

Customer serviceSpa software proficiencyBasic math skillsPoint of sale systemHigh integrityAttention to detailTeamworkCommunication skillsOrganizational skills