GitLab · 1 day ago
Account Manager (Renewals)
United States
Contract
Remote
Mid Level
$104K/yr - $185K/yrGitLab is an open-core software company that develops a comprehensive AI-powered DevSecOps Platform. The Account Manager will manage the first-year relationship with new customers, focusing on activation, engagement, and driving adoption to ensure a smooth path to renewal.
Cloud SecurityDeveloper ToolsDevOpsOpen SourceSaaS
Responsibilities
Serve as the primary relationship owner for new GitLab customers throughout their first 12 months, guiding them from onboarding to growth-ready status
Support execution of the 90×90 success framework to drive early license utilization, product adoption, and clear value realization in the first 90 days
Maintain strategic engagement with key stakeholders to understand business goals, uncover new use cases, and identify whitespace for expansion
Qualify and advance expansion opportunities, building a healthy pipeline and partnering closely with Account Executives to progress and close deals
Lead commercial conversations for first-year renewals and expansion, including contract negotiations that balance customer needs with GitLab’s business objectives
Create and manage Success Plans that link GitLab capabilities to customer outcomes and establish a roadmap for account growth and retention
Coordinate cross-functional resources, including Customer Success Engineers and Professional Services, to remove adoption barriers and accelerate time-to-value
Develop and maintain accurate revenue forecasts across your book of business, owning monthly and quarterly cadences and proactively flagging at-risk revenue and intervention plans
Run value touchpoints and business reviews that demonstrate return on investment, reinforce GitLab’s business value, and position accounts for upsell and long-term partnership
Qualification
Required
Experience in customer-facing roles such as customer success management, account management, or similar B2B SaaS positions
Ability to manage multiple customer accounts at once with strong prioritization and organizational skills
Proven skill in building trusted advisor relationships and driving product adoption toward measurable business outcomes
Business and commercial acumen, including positioning solutions, negotiating contracts, and supporting expansion deals
Experience creating and maintaining revenue forecasts, identifying at-risk revenue, and communicating performance trends
Effective written and verbal communication skills, with a track record of cross-functional collaboration and resource coordination
Comfortable working in a metrics-driven environment with clear key performance indicators and accountability
Interest in GitLab, DevOps, and the software development lifecycle, with openness to learning and applying transferable skills
Benefits
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental leave
Home office support
Company
GitLab
GitLab is a web-based Git repository manager that offers a variety of features for software development teams.
Founded in 2014
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$413.5MKey Investors
ICONIQ GrowthGoogle VenturesAugust Capital
2021-10-14IPO
2019-09-17Series E· $268M
2018-09-19Series D· $100M
Leadership Team
Bill Staples
Chief Executive Officer
Sytse Sijbrandij
Co-Founder and Executive Chair
Recent News
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2026-01-06
2026-01-03
2026-01-02
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