TEKsystems · 1 day ago
Hybrid: Client Services Coordinator
Phoenix, AZ
Contract
Hybrid
New Grad, Entry Level
$24/hr - $25/hrTEKsystems is a leading provider of business and technology services focusing on transformation for their clients. They are seeking a Client Services Coordinator to work in a call center environment, assisting clients with inquiries and issues while collaborating across teams to ensure client satisfaction.
Information Technology
Responsibilities
Assist with a book of business consisting of advisors and sponsors to ensure their servicing needs are being met and assist with administration issues
Help manage client expectations to avoid any disconnects with process and timing standards
Collaborate across all internal teams in order to resolve any client issues
Identify and resolve system tickets at point of initial contact
Share data-driven insights with our product teams to improve our platform and planning roadmap
Participate in scheduled client conference calls to provide plan status and updates on remediation of any client issues
Conducting appropriate and timely follow up to ensure the highest level of service
Creating tickets and providing follow-up as required
Support the team with handling complaints, troubleshooting problems, and providing solutions, and escalating to our Legal and Compliance Team when needed
Posting interaction within our tooling to document updates to client accounts
Qualification
Required
Must live near Phoenix, AZ: 4 days onsite and 1 day remote after training
Assist with a book of business consisting of advisors and sponsors to ensure their servicing needs are being met and assist with administration issues
Help manage client expectations to avoid any disconnects with process and timing standards
Collaborate across all internal teams in order to resolve any client issues
Identify and resolve system tickets at point of initial contact
Share data-driven insights with our product teams to improve our platform and planning roadmap
Participate in scheduled client conference calls to provide plan status and updates on remediation of any client issues
Conducting appropriate and timely follow up to ensure the highest level of service
Creating tickets and providing follow-up as required
Support the team with handling complaints, troubleshooting problems, and providing solutions, and escalating to our Legal and Compliance Team when needed
Posting interaction within our tooling to document updates to client accounts
Customer service
Call center
retirement plans
data entry
financial services
customer experience
banking
client services
Strong customer service and administrative skills
Ability to problem solve and critically think
Strong attention to detail
Entry Level
Preferred
Call center experience preferred
Financial services experience preferred
Bilingual Spanish preferred
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase