Real Time Consulting LLC (RTC) · 23 hours ago
Engineering Program and Account Manager
Phoenix, AZ
Full-time
Hybrid
Senior Level
5+ years expReal Time Consulting LLC (RTC) is dedicated to partnering outstanding engineering talent to support clients’ success. The Engineering Program and Account Manager will oversee all phases of engineering program activity, ensuring customer satisfaction and program execution while leading the program/account team.
AerospaceEmbedded SoftwareEmbedded SystemsMedicalProject Management
No H1B
U.S. Citizen Only
Responsibilities
Responsible for the management of all phases of Engineering program activity, including organization, planning, direction, reporting, customer relations and satisfaction, program execution, resource oversight and management
As head of the program/account team, s/he provides the overall program leadership, management, sustainability and growth
For the success of this position, 7 specific focus areas have been identified
Thoroughly assess customer needs to provide value-added solutions; represent the full spectrum of RTC capabilities and offerings
Manage the account expectations while executing the program and resolving all issues to yield the highest level of customer satisfaction
Balance customer needs, RTC objectives and resources to ensure objectives are aligned
Work with all the internal and external customer teams to define, execute and extend the engineering programs and work orders
Collaborate with current customers to identify any risks to project that we can help mitigate by assessing any additional resource needs the current project may have
Provide weekly program progress status and maintain active internal team communication on changes (meetings)
Introduce service and solutions options to current customers and develop new strategies to meet their needs
Expand current customer relations and revenue opportunities through organic growth activities
Identify staff member qualification criteria per program skill requirements
Collaborate with Recruiter(s) to identify ideal staff fit, and with HR to on and off board staff members
Prescreen / Interview and select candidates according to customer requirements and budget
Identify the program staff structure to ensure maximum performance
Identify supporting functional staff needs
Set role and performance expectations and provide continual performance feedback
Provide overall leadership and direction to the program team to include coaching team members, resolving conflict, reviewing performance, and initiating corrective actions as needed
Assure the engineering teams comply with standard company policies and procedures; educate, inform and enforce when needed
Review engineering program team member’s status reports across projects and address issues as appropriate with close attention to customer needs and deadlines
Regularly evaluate current workflow processes; assist and assure the teams work as efficiently as possible
Manage team capacities to help the team manage their bandwidth
Establish and clearly communicate overall program objectives and long-term vision and strategy with internal and external clients
Meet multiple customer and company requirements while balancing the multiple roles of differing priorities
Execute timely and clearly communicate decisions and recommendations
Ensure program-wide focus on reliability, cost, schedule and adequacy of systems, procedures and people for short term goals and long-term success
Address business challenges and identify continual improvement
Drive data-based decision-making throughout the program
Facilitate and make adequate priority decisions between project quality, costs, resources, scope and schedule
Assess program risks and develop strategies for dealing with potential and identified risks
Assess process flows on a continuous basis and make adequate recommendations for process improvements internally and with the customers
Drive technical excellence by setting program standards and expectations, balancing risk and delivering performance across all identified program metrics
When programs require, ensure all quality requirements for the customer and regulatory agencies are met
Manage all program and customer changes and issues
Oversee the development of the program plans and critical milestones
Meet program plans and schedules by identifying and assessing risks and initiating necessary corrective actions
Recommend pricing based on the relevant market, as well as RTC’s business strategy, program objectives and related costs
Lead and manage contract proposals and negotiations to develop win – win solutions
Direct proposal preparation to ensure alignment with customer and RTC business strategy, compliance with all requirements, timely response to customer needs and a structure for program performance
Create and manage program to financial pro-forma expectations
Control costs and related timing to maximize program results (client needs and profit)
Identify/communicate risks and implement appropriate risk mitigation actions
Manage program budgets to conform to policy, and work with the CFO to develop processes for requesting spending
Qualification
Required
Bachelor's degree in Engineering, Computer Science, Business or other technical area
5 to 10 Years relevant Management experience in a Program Management capacity overseeing projects with 5 or more team members (individual contributors and/or managers)
5Y Experience in Full cycle Client Program fulfillment to include Opportunity identification/farming (sales); Order generation; Order fulfillment; Order execution
Sharp and professional appearance, demeanor and communication with clients
Self-directed, organized, detail oriented
History of strong leadership, deep practical engineering knowledge and a track record for timely project delivery, project management, cost control and customer satisfaction
Must be able to work effectively in a team environment and will interface closely with the RTCo staff
Knowledge and creativity to the position as well as have the discipline to drive results and follow established processes
Motivate when needed and hold staff members accountable
Dynamic thinker, identify risks, and create & implement solutions
Comfortable to be on the phone and be in the presence of Clients, referrals, and industry network connections
Be open to suggestions and self-improvement; desire to constantly develop skills
Perseverance with assigned tasks and projects, stay focused with strong discipline
Must be able to synthesize and present data to client and management team – providing recommendations and alternate solutions
Preferred
Aerospace Industry experience
PMP certification a big plus
MBA a plus
Benefits
2 weeks PTO
8 Holidays
Insurance Benefits =>Health 90%/ Dental 100%/ Vision 100%
Life Insurance $50K 100% employer paid
401K plan effective immediately
Flexible schedule
Professional office environment, with casual attire
Company
Real Time Consulting LLC (RTC)
Real Time Consulting (RTC) exists to partner outstanding engineering talent to support our clients’ success.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ken Varga
CEO, CTO, & Founder
Company data provided by crunchbase