Hologic, Inc. · 1 day ago
Breast and Skeletal Health Field Service Engineer - Atlanta, GA
Atlanta, GA
Full-time
Onsite
Entry, Mid Level
$64K/yr - $100K/yr
2+ years expHologic, Inc. is a company focused on innovative medical imaging and interventional products, and they are seeking a Breast and Skeletal Health Field Service Engineer in the Atlanta, GA area. The role involves the installation, maintenance, and servicing of medical imaging products, ensuring customer satisfaction and optimal product performance.
BiotechnologyHealth CareHealth DiagnosticsWomen's
Responsibilities
Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components
Establish and maintain a high level of customer satisfaction with Hologic's products, support and service
Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures
Assist other Field Engineers as necessary
Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM
Complete and submit all required paperwork on time and accurately
Train customers on the basic operation and use of Hologic products
Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements
Provide support at conventions, trade shows and customer trials
Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned
Manage inventory, keep accurate records, and return unused and failed parts promptly
Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory
Manage the assigned territory in an organized fashion
Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime
Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed
Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner
Qualification
Required
Must be a self-starter, able to travel and work independently with minimal supervision
Must be capable of multi-tasking, setting priorities and scheduling work activities
Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments
Willing to work flexible hours and overtime on short notice
Position requires the ability to be 'on call' after normal working hours
Depending on location, position may require frequent overnight travel
Must have reliable transportation, possess a valid driver's license, and carry adequate auto insurance
High degree of mechanical aptitude
Excellent communications skills, both written and verbal are required
Associate's Degree or equivalent in electronics, computer science or related technical discipline is required
Preferred
2-4 years experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred
Experience designing, installing, or maintaining computer networks highly desirable
Strong computer literacy
Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred
Company
Hologic, Inc.
We’re an innovative medical technology company whose purpose is to enable healthier lives everywhere, every day.
5001-10000 employees
H1B Sponsorship
Hologic, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (20)
2023 (15)
2022 (32)
2021 (20)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$2.87B2025-10-21Private Equity
2025-10-21Acquired
2025-07-15Post Ipo Debt· $2.42B
Leadership Team
Stephen MacMillan
Chairman President & CEO
Karen Harrington
Director Scientific Affairs
Recent News
2026-01-07
2026-01-01
Company data provided by crunchbase