Grow Financial Federal Credit Union · 1 day ago
Desktop Support Supervisor
Tampa, FL
Full-time
Onsite
Mid Level
4+ years expGrow Financial Federal Credit Union is dedicated to serving its 300,000 members and fostering a collaborative culture. The Desktop Support Supervisor is responsible for leading the Desktop Support team, ensuring high-quality technical support, and managing service requests to enhance user satisfaction.
Finance
Responsibilities
Assisting the Manager with leading the daily operations of the Desktop Support team
Ensuring the delivery of high-quality technical support to end users across the organization
Overseeing the timely resolution of incidents and service requests
Managing ticket queues and ensuring adherence to service level agreements (SLAs)
Providing guidance and mentorship to Desktop Support staff
Monitoring performance metrics and implementing process improvements to enhance service efficiency and user satisfaction
Collaborating with other teams to escalate and resolve complex issues
Maintaining documentation and knowledge bases
Ensuring the effective use of service management tools such as ServiceNow
Qualification
Required
Bachelor of Arts/Science degree from an accredited college or university (management or technology discipline with significant computer coursework preferred) required, or an additional four years of related experience required
Three years' experience with PC operations in a Help Desk environment is required
A+ certification required or the ability to obtain within 6 months of starting
1 year of supervisory experience required
Must have or be willing to obtain an advanced Microsoft or Cisco certification
Extensive working knowledge of Windows operating systems and Office applications
Experience in hardware troubleshooting techniques required
Working knowledge of script and script deployment. Knowledge of PowerShell scripting a plus
Benefits
Medical/Dental/Vision Insurance
Employee discount on loans Team members qualify for a discount on consumer loans.
Tuition Reimbursement of up to $5,250 per year for full-time team members.
Paid Time Off 15 days/year & over 10 Paid Holidays
Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
Retirement Benefits (401K) Grow matches up to 8% for team members.
Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.
Company
Grow Financial Federal Credit Union
Grow Financial Federal Credit Union is a developer of mobile applications. They develop finance category application for both the iPad and
501-1000 employees
H1B Sponsorship
Grow Financial Federal Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$2.48MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $2.48M
Leadership Team
D
Dodge Mcfall
Executive Vice President & Chief Lending Officer
C
Chip Caddell
CIO
Recent News
Paypers
2024-12-03
Company data provided by crunchbase