Supplyframe · 6 days ago
Digital Media Customer Success Supervisor
Pasadena, TX
Full-time
Hybrid
Senior Level
7+ years expSupplyframe, recently acquired by Siemens, is an innovative and rapidly growing leader in the electronics component industry. They are seeking a Digital Media Customer Success Supervisor to guide and empower a team of Customer Success Managers in driving client satisfaction, retention, and digital media business growth.
E-Commerce PlatformsInformation TechnologyProcurementSaaSSupply Chain Management
No H1B
Responsibilities
Manage, coach, and mentor a team of Customer Success Managers to ensure consistent delivery of exceptional client service and achievement of performance goals
Conduct regular 1:1s and team meetings to provide feedback, guidance, and career development opportunities
Foster a positive, high-performing team culture built on accountability, empathy, and continuous improvement
Identify skill gaps and implement training or process improvements to enhance team performance and customer outcomes
Develop and execute scalable customer success strategies that drive retention, renewals, and account growth
Serve as a subject matter expert and escalation point for complex customer issues, ensuring timely and effective resolution
Partner cross-functionally with Sales, Operations and Finance to ensure seamless execution of customer programs and feedback integration
Lead the development of workflows and hand off of programs from order creation to execution
Manage a small portfolio of strategic accounts to stay close to customer needs and model best practices
Collaborate or lead special projects as needed
Own the CSM team’s key performance metrics and deliver regular reporting and insights to leadership
Oversee customer satisfaction and feedback processes, analyze results, and recommend strategies for improvement
Represent Customer Success needs and priorities in cross-departmental meetings and initiatives
Lead bi-weekly team meetings, contribute to monthly operations reviews, and drive adoption of best practices and tools across the team
Collaborate with the Media Operations Supervisor to identify improvements in operational efficiencies between the teams that work closely together
Supports creation, development and testing of client facing reporting in collaboration with the Supplyframe DSI expert
Qualification
Required
Bachelor's degree in Business, Marketing, Communications, or a related field
7–10 years of experience in customer success, account management, or client services, including at least 2–3 years in a leadership, mentorship, or team lead capacity
Strong operational and strategic mindset—able to think big picture while managing day-to-day execution
Skilled in managing relationships across functions and levels, both internally and externally
Excellent communication and presentation skills, with the ability to translate vision and strategy into clear direction
Experienced with CRM tools (Salesforce preferred) and Microsoft Office Suite
Proven ability to manage multiple priorities, drive accountability, and maintain composure under pressure
Qualified Applicants must be legally authorized for employment in the United States
Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States
Preferred
Understanding of the electronics, manufacturing, or supply chain industry preferred
Knowledge of digital media channels and campaign performance metrics a plus
Benefits
Flexibility - Choosing between working at home and the office at other times is the norm here.
Great benefits and rewards, as you'd expect from a world leader in industrial software.
Company
Supplyframe
Supplyframe is the Industry Network for electronics design and manufacturing.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$15.5MKey Investors
U.S. Venture PartnersClearstone Venture Partners
2021-05-18Acquired
2009-05-08Series C· $1.5M
2007-06-21Series B· $7M
Leadership Team
Steve Flagg
CEO & Founder
Aleksandar Bradic
CTO
Recent News
2026-01-07
Company data provided by crunchbase