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City and County of Denver · 1 day ago

IT Communications Technician II - Denver International Airport

Denver International Airport

Full-time

Onsite

Entry, Mid Level

$39.56/hr - $61.32/hr

2+ years exp

The City and County of Denver is seeking an IT Communications Technician II to support the communications infrastructure at Denver International Airport. In this role, you will design, maintain, and troubleshoot communication systems, providing technical guidance and support to ensure seamless operations.

GovernmentHealth CareNon ProfitPublic SafetySecurity

No H1B

Responsibilities

Designs, plans, constructs, and configures portions of the Information Technology communications infrastructure design and coordinates with vendors for installation

Provides technical guidance for customer inquiries and Service Desk escalations on complex issues related to communications infrastructure; diagnoses and troubleshoots complex problems and resolves or refers issues to the appropriate Information Technology resource

Designs, maintains, and modifies data infrastructure systems that deliver voice, data, and video over a complex fiber optic network, including: Communication lines and systems that serve all DEN life safety equipment, Support and installation of all enterprise communications systems, Troubleshooting complex circuitry and restoring service during outages, Installation of complex new LiDAR systems

Assists with the daily operation and management of PWCS infrastructure and circuit administration, including configuration management and patch management

Provides technical guidance to engineering teams regarding implementation standards

Serves as a liaison with DEN service users, stakeholders, and regional agencies to determine and document future communications requirements

Functions as a team subject matter expert for daily operational support, as assigned by position

Oversees and provides instruction on Information Technology communications issues to lower-level staff

Performs other related duties as assigned

Participates as a sole contributor, team member, or team leader on PWCS projects

Manages vendor technical support

Acts as an escalation point to address team and customer issues or concerns

Coaches, mentors, and provides training to junior staff and PWCS customers

Qualification

Communications infrastructureFiber optic systemsNetwork architectureVendor managementTechnical support coordinationProject managementDiagnosing IT issuesEnterprise voice systemsData delivery systemsVideo delivery systemsImplementation standardsBest practicesCompliance requirements

Required

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate

Experience Requirement: Two (2) years of full performance experience performing Information Technology communications maintenance, repair and installation

Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements