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ION · 1 day ago

Trading Support Analyst

New Jersey, United States

Full-time

Onsite

Entry Level

1+ years exp

ION is a rapidly expanding group providing trading and workflow automation software. The Trading Support Analyst will provide functional support for customer requests across Fidessa's multi-asset product range, focusing on the support and training of users of the Fidessa equities trading platform.

AccountingAsset ManagementFinanceFinancial ServicesSoftware

H1B Sponsor Likely

Hiring Manager

Barkha Yadav

Responsibilities

Provide functional support for all customer requests across Fidessa's multi-asset product range

Support and train new and existing users of the Fidessa equities trading and risk management platform

Resolve a high percentage of issues independently and liaise with specialist groups within the business and technology

Provide real-time phone, chat, and e-mail support

Conduct regular on-site customer visits to provide product training and support for Fidessa users

Qualification

Equities trading operationsFinancial software platformsSoftware as a ServiceCommunication skillsCustomer service abilityHandle stressSpanish speakingPortuguese speakingProblem-solving skills

Required

Basic (1 year min) experience in equities trading operations, including basic knowledge of the equity markets and an understanding of equity business flows. Recent grads with significant internship experience in equities trading operations, equity markets and equity business flows will also be considered

Bachelor's degree in a technical or engineering concentration (Computer Science, Information Systems, Computer Engineering) with a business focus OR Business-related degree with significant exposure to Information Systems, Computer Science or Computer Engineering

Excellent written and verbal communication skills, demonstrating the ability to communicate succinctly and accurately to customers

Self-motivated and positive attitude

Strong customer service ability

Excellent problem-solving skills

Ability to handle stressful situations in a trading environment

Preferred

Experience supporting Software as a Service platforms

Knowledge of financial software platforms

Spanish and/or Portuguese speaking

Company

ION

Glassdoor3.3

ION Group provides solutions for electronic trading, position management, pricing, risk management, and downstream processing for clients.

Founded in 1998

New York, New York, USA

10001+ employees

https://iongroup.com

H1B Sponsorship

ION has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2022 (2)

2021 (4)