University of South Florida Libraries · 1 day ago
Walk Up Desk Technician
St. Petersburg, FL
Full-time
Onsite
Entry Level
$15.50/hr - $15.50/hr
1+ years expThe University of South Florida Libraries is seeking a Walk Up Desk Technician to provide Level I Service Desk support for hardware, software, and end-user inquiries. This role primarily involves in-person customer interactions at the walk-up desk, along with managing trouble tickets and maintaining detailed records of customer interactions.
Higher Education
No H1B
Responsibilities
Provide Level I Service Desk support for hardware, software, and end-user inquiries. Interactions with our customers will be primarily in-person at our walk-up desk location. However, providing customer support via phone, chat, and email may also be required
Create and manage trouble tickets using IT Service Management ticketing system
Maintain detailed records of all customer interactions, including: Clear descriptions of customer requests and technical issues; Specific actions taken to provide support; Final resolution of each case
Support system software used by the USF community and affiliates residing on local user PC’s, smart phones, tablets, servers, and networked devices
Perform basic hardware and software troubleshooting
Assist clients with printing issues at our Walk-Up locations
Assist customers with USF ID Card requests, submissions, problems, questions
Disperse USF ID Cards when needed
This position will need to perform the duties listed in-person at our walk-up desk
Qualification
Required
This position requires a high school diploma, or equivalent, with one year of experience providing technical support to end users. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience
Preferred
Experience with Windows OS and Mac OS X
One year of experience in a customer service role
Technical documentation experience
Two years of college experience
Benefits
Medical, dental and life insurance plans
Retirement plan options
Employee and dependent tuition programs
Generous leave
Hundreds of employee perks and discounts
Company
University of South Florida Libraries
The University of South Florida Libraries accelerate learning and knowledge production through distinctive collections, information service innovation, and thought leadership.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase