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Heatcraft Worldwide Refrigeration · 21 hours ago

SAP Business Systems Analyst Lead - CX

US-TX-Richardson

Full-time

Onsite

Senior Level, Lead/Staff

$108K/yr - $141K/yr

8+ years exp

Heatcraft Worldwide Refrigeration, a part of Lennox, is seeking a Lead Business Systems Analyst to design and implement digital solutions that enhance the customer experience. The role involves collaborating with stakeholders to gather requirements, improve business processes, and manage project timelines to ensure successful implementation of solutions.

Manufacturing

Comp. & Benefits

Responsibilities

Collaborate with Digital stakeholders to gather, analyze, and document requirements

Use knowledge of business processes and related systems to design efficient solutions that meet business needs and conform to enterprise standards

Perform system configuration changes and coordinate development efforts

Analyze business processes to identify inefficiencies, bottlenecks, and opportunities for improvement

Define changes to IT solutions that will improve productivity, reduce operating costs, or enhance the customer experience

Perform unit tests, create test plans, and coordinate testing to ensure solutions meet requirements

Ensure compliance with security and accessibility standards

Act as a liaison between business and IT throughout the entire lifecycle

Provide regular updates, manage expectations, and ensure all parties are aligned and informed

Define project timelines and coordinate implementation efforts to ensure projects are delivered on time and within budget

Work with resource managers to secure required resources and facilitate demand planning and workload prioritization

Ensure solutions meet objectives by monitoring system

Qualification

SAP Commerce solutionsB2B Sales processesEnd-to-end solution designSAP SalesDistributionMiddleware solutionsSAP Commerce Cloud CertificationProblem-solving skillsStrategic thinkingCommunication skills

Required

Bachelor's degree in Computer Science or related field required

At least 8 years of SAP Commerce solutions project implementation experience

A minimum of 3 years of experience leading full lifecycle SAP Commerce project implementations

Strong functional understanding of B2B Sales processes and concepts

Proven experience designing end-to-end solutions that drive operational efficiencies

Demonstrated ability to produce functional specifications for deliverables of varying size, from small enhancements to large projects

Strong problem-solving skills, strategic thinking, and proficiency at addressing complex challenges

Excellent written and verbal communication skills with the ability to interact effectively with stakeholders at all levels, from end users to senior management