Technical Support Engineer - L1 jobs in United States
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Kaseya · 1 day ago

Technical Support Engineer - L1

positionFort Wayne, IN
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Kaseya is the leading provider of IT infrastructure and security management solutions for Managed Service Providers and internal IT organizations. They are seeking a Technical Support Engineer – L1 to enhance their global support team, ensuring customer satisfaction by meeting internal KPI targets and providing excellent support service to customers.

Cyber SecurityEnterpriseInformation TechnologySaaSSecuritySoftware
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Build and expand upon professional excellence in support service to all Kaseya customers
Ensure customer delight by meeting or exceeding internal KPI targets and expectations
Maintain a professional, courteous, and customer-first attitude while working on chats, phones, and tickets

Qualification

Linux/UNIX systemsWindows OSVirtualization technologiesActive DirectoryNetwork troubleshootingSystem log analysisBIOS/UEFI troubleshootingCustomer service experienceBackupRecoveryFile systems knowledgeBasic knowledge of databasesFirewall configurationCommunication

Required

Working knowledge of major OS - Linux/UNIX systems, Windows OS & Virtualization technologies - VMware and Hyper-V
Experience with BIOS/UEFI troubleshooting and system boot
Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH
Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs)
Windows server and workstation hardware
Windows Server Core management & Administration skills (roles and features, disk management)
Active Directory permissions (ACLs) & Group
Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage
Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts and methodologies
Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB
Familiar with the OSI model & experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc)
Firewall rule configuration and troubleshooting ports block, identifying latency & packet
Excellent written and verbal communication

Preferred

CompTIA A+
CompTIA Network+
CompTIA Server+
CompTIA Security+
Microsoft Certified Azure Administrator
Red Hat Linux
VMware VCP
AWS Certified Solutions Architect

Company

Kaseya

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Kaseya is an IT and security management platform that offers remote management software for the information technology industry.
dateFounded in 2000
location
Miami, Florida, USA
people-size5001-10000 employees
web-link
http://www.kaseya.com

H1B Sponsorship

Kaseya has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (13)
2023 (12)
2022 (9)
2021 (6)
2020 (4)

Funding

Current Stage
Late Stage
Total Funding
$546.78M
Key Investors
TPGIreland Strategic Investment FundInsight Partners
2020-07-09Series Unknown· $2M
2019-05-03Private Equity· $500M
2017-11-15Series Unknown· $44.78M

Leadership Team

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Rania Succar
CEO
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Pratik Wadher
Chief Technology Officer
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Company data provided by crunchbase