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CHANEL · 23 hours ago

Associate Director, Client Development, Bal Harbour

Bal Harbour, Fl

Full-time

Onsite

Senior Level, Lead/Staff, Director/Executive

$135K/yr - $165K/yr

7+ years exp

CHANEL is focused on creating an inclusive culture that nurtures personal growth. They are seeking an Associate Director, Client Development who will be responsible for ensuring the highest standards of client service and maximizing client engagement for the boutique by developing and strategizing client outreach programs that support the brand vision.

ApparelFashionJewelryRetail

Responsibilities

Set the vision in creating client development strategy for VIC, High Potential, and other top client segments

Develop strategies aligned to boutique priorities to improve VOC in partnership with the boutique management team

Ability to develop relationships at an extensive high level and represent the brand as a CHANEL ambassador that will inspire the boutique teams and engage clients and elite prospects

Define and implement a successful clienteling strategy for the boutique. Targeting client segments and out-reach in partnership with boutique management and corporate office teams to implement these strategies

Lead client and business development strategies by creating exceptional experiences for our clients in partnership with the boutique priorities, category managers and the Fashion Client Engagement & Development team

Develop and implement high ROI event strategies for the boutique i.e., grass root in partnership with boutique management and the Events team

Develop a strong high-end local clientele in a specific area. The ideal candidate should have an extensive network, strong existing industry relationships and already part of the communities that are important to the brand

Identify and target high potential clients and create special experiences to increase retention

Partner with corporate teams to continue to elevate programs for top clients (e.g., gifting program, event tickets, etc.)

Qualification

Client development strategyClient engagementRelationship buildingBoutique managementEvent strategy developmentBachelor's degreeInnovationLeadership experienceCreativity

Required

Minimum 7 years of related leadership experience

Bachelor's degree (preferred)

Ability to lift 15 lbs

A flexible schedule with the ability to work late nights, weekends, and some holidays

Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results

Benefits

Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund

Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)

Generous paid time off policies to include vacation, holiday, sick and volunteer days

401K and other incentives

Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking