EOS IT Solutions · 23 hours ago
Senior Audio Visual (AV) Technician
Boston, MA
Full-time
Onsite
Mid, Senior Level
$38.46/hr - $52.89/hr
3+ years expEOS IT Solutions is a Global Technology and Logistics company that provides Collaboration and Business IT Support services. The Senior Audio Video Conferencing Technician is responsible for providing technical support for video conferencing equipment, resolving issues, and enhancing processes to improve service delivery.
CollaborationData CenterInformation TechnologyInternet of ThingsIT InfrastructureLogisticsProfessional NetworkingSecuritySupply Chain ManagementVideo
Responsibilities
Act as the primary on-site technician, equipped with the expertise to resolve 99% of room-related issues
Setup complex AV / VC systems in board rooms, conference rooms, and multifunction rooms
Serve as the main point of contact for users with VC-related issues, delivering excellent client-level support and aiming to de-escalate technical challenges
Interact with and support all end users, including senior level executives within the organization
Provide white-glove VC technical support to C-suite executives and high-level management
Execute break-fix tasks (user-reported incidents) within the stipulated SLA response window
Conduct maintenance and repair activities on all VC equipment to ensure a 99% uptime and address primary concerns
Maintain accurate documentation through proper tagging and data entry of tasks, projects, and requests
Establish strong cross-functional partnerships with local Helpdesk, Facilities, Events, Executive Support, and EA’s of high-profile personnel
Offer VC-focused support for significant events and contribute to root cause analyses of network-related call escalation issues
Proactively monitor local and global VC Endpoints and associated hardware
Assist, educate, and advise on signal flow and best practices for inspections
Initiate Cisco TAC cases and vendor RMA requests for equipment
Provide guidance and quality control to integrators based on installation standards
Collaborate with New Builds DPM’s to provision and deploy VC equipment in new office locations
Keep track of inventory for on-site supplies, consumables, and assets
Stay updated on industry-standard hardware and proprietary tools relevant to the field
Provide daily reporting to the Project Management team
Installing a wide variety of technology into clients existing and new build project sites
Knowledge of low voltage electrical concepts
Possess basic carpentry and/or installation skills
Proficient use and safety with power tools
May need to travel as needed to other sites for projects support and/or installs
Qualification
Required
Familiarity with QSC, Cisco, Crestron, Extron, Shure, Clearone, and other AV/VC-related hardware and signal flow
CTS Certification is required
Extensive experience with Microsoft Teams Rooms (MTRs) including troubleshooting and replacing components
Experience with Teams Admin Center and Pro Portal
Must be familiar with the Microsoft Call Quality Dashboard (CQD)
Demonstrated ability to work independently and responsibly in a fast-paced environment
Proficiency in both creative and methodical problem-solving approaches for technical issues
Knowledge of how to build AV racks to required AVIXA standards ensuring required airflow and layouts
Knowledge of all cabling used in the AV industry and experience terminating associated connector
Must be responsive, efficient, have excellent customer interaction skills, and exhibit a high level of professionalism
Good organization and time management skills with proven ability to manage multiple priorities
Good written and verbal communication skills
Willingness to adapt and integrate into the client's organizational culture
Capacity to work effectively both independently and as part of a collaborative team
Preferred
Over 3 years' experience in the AV/VC industry
OSHA 10/30/SST Certificate is highly desired
Company
EOS IT Solutions
A leading Video Collaboration, IT Services and Global Logistics company offering solutions worldwide
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Strain
CEO & Founder
Recent News
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