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Children's Wisconsin · 22 hours ago

Clinic Service Representative

Glendale, WI

Full-time

Onsite

Entry Level

1+ years exp

Children's Wisconsin is a leading pediatric healthcare provider dedicated to offering the best care for children. The Clinic Service Representative plays a vital role in welcoming patient families and acting as a liaison between them and the clinical team, ensuring optimal outcomes in a fast-paced environment.

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Responsibilities

Welcome patient families for their appointment

Serve as liaison between patient families and the clinical team

Collaborate with the Lead Clinic Coordinator and Regional Access Specialist for optimal outcomes

Qualification

Medical terminologyMedical billingPatient schedulingInterpersonal skillsConcentration skillsFlexibility

Required

High school diploma or equivalent

One year related work experience, preferably healthcare setting

Exhibits guiding behaviors that reflect Children's values and support our mission and vision

Requires excellent interpersonal skills in order to assist patients, parents, and physicians and other staff

Requires good concentration skills in order to serve a variety of people in a fast paced environment and to handle incoming calls in an efficient and accurate manner

Required flexibility in order to prioritize efforts to meet needs of the patients, parents, physicians and other staff

Requires the ability to sit for extended period of time while performing duties

May be required to stand for extended periods of time and may be required to lift up to 25 pounds

Ability to assist and support other primary care locations as requested by leaders and/or the Children's Medical Group float policy

Preferred

Knowledge of medical terminology (quiz to be completed prior to hire), medical menu software, medical billing, patient scheduling and business office procedures preferred