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WellSpan Health · 1 day ago

Unit Secretary - Short Stay - Day

Lebanon, PA

Full-time

Onsite

Entry Level

1+ years exp

WellSpan Health is an integrated delivery system focused on providing comprehensive health and wellness solutions. The Unit Secretary role involves acting as a receptionist, managing communication, and maintaining patient medical records while supporting the care delivery team.

Health CareHospitalMedical

Responsibilities

Greets, directs and assists physicians, visitors, patients and ancillary department staff. Orients patients to their rooms as appropriate

Answers telephone using personable etiquette. Answers inquiries by providing accurate information or forwarding callers to appropriate resource. Responds to intercom and email. Identifies emergency messages, directs information to the appropriate personnel. Maintains confidentiality

Enters and/or retrieves data from established computer files using knowledge of various computer applications designed for functions such as patient management, patient census, acuity, composer, bed tracking, transport, etc. Serves as a knowledgeable resource for multiple applications such as, Patient Management and PowerChart. Keeps current with system/application upgrades. Offers/provides assistance to others in navigating IS applications

Performs a variety of duties related to the creation and maintenance of the patient medical record in a manner which expedites patient admission, transfer and discharge. Assembles and copies charts and forms, ensuring charts contain necessary forms. Ensures all medical records have signed orders and an H & P. Places transcribed orders on the chart. Monitors and flags missing items daily. Performs data entry, chart preparation, filing and photocopying in accordance with appropriate policies

Transcribes orders and documents on the paper or electronic record. Places pharmacy orders on the MAR. Follows up on orders and checks on open orders. Ensures verbal orders are signed according to Hospital policy

Consults with appropriate clinical/nonclinical personnel to resolve issues, concerns from patients’ medical record, ancillary department results, patient/family inquiries, etc

Schedules tests, procedures and other patient services. Confers with clinical care provider regarding sequencing of tests, patient activity tolerance and special needs, as appropriate

Communicates changes in the patient’s condition and other urgent information to the Registered Nurse in a timely manner. Reports actual and potential problems concerning patients, families, staff and appropriate departments to the team members and the charge nurse/nurse manager

Communicates delay/difficulties in providing services or alteration of routine. Acknowledges and responds to patient alarms and notifies appropriate care provider as needed

Orders and stocks supplies on an ongoing basis

Qualification

Medical terminologyData entryPatient management softwareBilingual English/SpanishCommunication skillsMultitaskingCustomer serviceWindows software proficiencyInterpersonal skillsTeamwork