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Peraton · 2 days ago

SITEC - Change Manager - MacDill

Tampa, FL

Full-time

Onsite

Senior Level, Lead/Staff

$104K/yr - $166K/yr

8+ years exp

Peraton is a next-generation national security company that drives missions of consequence. They are seeking a Change Manager to oversee change management activities for the Special Operations Command Information Technology Enterprise Contract (SITEC), ensuring efficient handling of IT service requests and managing changes in the IT production environment.

Information TechnologyRobotics

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provides daily monitoring and compliance of the Request for Change (RFC) tickets/registry; reviews assigned RFCs to ensure proper Categorization, IMAC and template assignment. Ensures completeness and accuracy of the requirement is provided/documented by requester prior to assigning for approval or implementation

Documents relationship of changes to other requirements, incidents configuration items or services

Identifies requirements requesting addition of new/not approved hardware and software to the network environment to ensure assessment, assignment for attendance at Change Boards, assignment for testing/certification as appropriate prior to items being attached to the network

Assists in providing guidance to junior members of the Change Management team on ticket assignments and other assigned responsibilities as appropriate

Supports/facilitates Change Board meetings, including review of requested change, notification to customers/subject matter experts and appropriate approval authorities, conference room is allocated for the meeting, and appropriate communications are available. Ensures notes are taken, minutes of the meeting are prepared in a timely manner, requirements are updated with approval/disapproval and required next action, and the requirements reassigned as appropriate

Oversees schedule of planned/approved changes through the Forward Schedule of Change (FSC)

Publishes and communicates the approved FSC to appropriate IT and mission personnel, according to policies and procedures

Conducts change reviews, and reports results of changes, impacts, and change effectiveness metrics; includes successful RFCs (having met the change objectives) or those cancelled/abandoned

Measures performance of the Change Management process using the established KPI(s) and metrics; ensures changes meet objectives based upon established KPI(s) and metrics. Determines follow-up actions to resolve situations where the change failed to meet objectives

Works with Configuration Management to ensure changes affecting CI(s) are reflected in the CMDB

Performs analysis of change-related incidents and provides reports as directed by the Government