VCA Animal Hospitals ยท 5 days ago
Specialty Client Service Representative (Surgery)
Los Angeles, CA
Full-time
Onsite
Mid Level
$20/hr - $24/hr
3+ years expVCA Animal Specialty & Emergency Center (ASEC) is a multi-specialty and emergency practice located in West Los Angeles. They are seeking a Customer Service Representative to support clients and patients, ensuring exceptional service and care while managing appointments and client communications.
Health CareHospitalMedicalPetVeterinary
Responsibilities
Warmly greeting clients in person or over the phone
Handling telephone calls, texts, emails, WOOFware and Teams messages
Managing patient check-ins, appointment scheduling, and confirmations
Explaining treatment plan fees and invoicing to clients
Providing information about our products and services, including educating clients on medical vs. non-medical pet care
Offering alternate payment methods to clients
Managing patient records for appointments
Overseeing electronic medical records, reports, and correspondences
Ensuring appointments, medical records, and electronic payments are well-organized
Demonstrating a commitment to continuous learning in veterinary administration, with a strong focus on customer service
Making quality decisions to choose the most appropriate course of action
Developing and maintaining excellent listening and communication skills with management, doctors, clients, and associates
Participating in webinars and other continuing education opportunities to expand your knowledge and skills
Qualification
Required
3+ years customer service/reception experience required
Previous experience in medical, dental or veterinary hospital required
Exceptional verbal communication skills required
Able to work week days and weekends
Able to multi-task in fast paced environment
Computer literate
Preferred
Veterinary experience: 1 year
Customer service: 3 years
Ability to commute/relocate: Los Angeles, CA 90025: Reliably commute or planning to relocate before starting work
Shift availability: Day Shift
Benefits
Medical/Dental/Vision insurance
401(k) retirement plan
Pet care discounts
Paid vacation
Holidays
Sick days
Health and well-being programs
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
Company
VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.
10001+ employees
H1B Sponsorship
VCA Animal Hospitals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (17)
2023 (16)
2022 (14)
2021 (19)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Trevor Adams, CPA, CGMA
Chief Financial Officer
Amanda Gillespie
Senior Talent Acquisition Partner at VCA Animal Hospital
Recent News
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