TEKsystems · 1 day ago
Help Desk Support
Charlotte, NC
Contract
Onsite
New Grad, Entry Level
$25/hr - $29/hrTEKsystems is a leading provider of business and technology services, helping clients accelerate transformation and unlock business value. They are seeking a Help Desk Support professional to provide frontline technical support, troubleshoot issues, and maintain technical documentation while delivering excellent customer service.
Information Technology
Responsibilities
Provide frontline technical support via phone, email, chat, and in person
Troubleshoot and resolve hardware and software issues
Run diagnostics to identify and fix user‑reported problems
Install, configure, and repair computer hardware and software
Document all work in a ticketing system
Follow up with users to ensure full resolution
Escalate complex issues while maintaining communication with the user
Maintain technical documentation and knowledge articles
Recommend improvements to processes and system performance
Stay current through training and ongoing learning
Qualification
Required
Customer service expertise
Self‑starter mindset — ability to take tasks and run with them
Active Directory experience, including assigning accounts, SSO groups, and Intune app deployment groups
Office 365 support
Intune MDM support
Ticketing system documentation (any platform; SysAid experience is a plus)
Autopilot support
Citrix support experience
Windows support
Service desk / help desk experience
Phone‑based technical support
Troubleshooting across hardware, software, and user access issues
Must be reliable and able to work scheduled hours
Professional demeanor; you'll work directly with internal associates
Ability to stay calm and effective in stressful situations
Open to learning established processes and workflows
Drug test required
Entry‑level friendly
Must follow scheduling policies (notice required for remote days, vacation approval, etc.)
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase