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Tyto Athene, LLC · 1 day ago

Program Manager

Washington, DC

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Tyto Athene, LLC is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. They are seeking a Senior Program Manager to oversee the execution of an Enterprise IT Services contract, managing resources, tasks, and financials while interfacing directly with the government and ensuring successful service delivery.

Information Technology

Work & Life Balance

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Apply Project Management Body of Knowledge (PMBOK v7) and advanced scheduling techniques to ensure multiple, simultaneous, and inter-related projects at disparate locations are completed on time and within budget

Coordinate Tyto and Subcontractor Teammates in the delivery of customer requirements

Provides program team leadership and has overall responsibility for ensuring successful management of the program for the customer

Serves as the primary customer point of contact within the organization. Coordinates with the customer to ensure all program objectives and expectations are aligned and executable

Works to resolve conflicts among the team, including the customer; aligns expectations, and develops both short term and long-term plans to lead the program to its successful conclusion

Ensures program team understands and has appropriate resources to meet and verify all contractual requirements (cost, technical, schedule) to include performance, quality, regulatory compliance, etc., develops the program plan with the team and conducts regular program reviews, to report and track performance to the plan

Fosters team development, encouraging leadership behaviors from all project team members and sharing ownership for the outcomes

Provides program direction during all phases of the program to accomplish cost, and schedule objectives and proactively works with the team and customer to address and mitigate the impact of unplanned events (failures, realized risks, material issues, etc.) on the organization and customer

Achieves operational objectives by implementing service level agreements, quality, and customer-service standards; resolving problems; identifying, tracking, and managing risks; completing audits; identifying trends; determining system improvements; implementing change

Utilizes available information, metrics, and evaluations to develop recommendations for change

Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures

Maintains quality service by establishing and enforcing Tyto Quality Management standards

Translates understanding of customer mission and objectives into company/account strategic goals; provides input to the company's strategic planning process and recommends/leads new business pursuits and/or possible expansions

Qualification

Program ManagementPMP CertificationIT Infrastructure ManagementService Delivery ManagementRisk ManagementFinancial ManagementHuman Resource ManagementCustomer Relationship ManagementTechnical DegreeTeam Leadership

Required

Must demonstrate at least 3 years of experience in more than one of the following areas Managing End User services for 15,000 users; Managing 100 personnel delivering IT Support Services; Managing IT support services across 200 locations; Managing up to 3,500 servers in a hybrid environment, and 2,000 network nodes

Must possess a bachelor's degree in information technology, computer science, engineering, or relevant technical degree

At least 6 years of proven experience managing a program with at least 100 personnel delivering Infrastructure and Operations Support Services in geographically distributed locations

At least 10 years of related experience leading and managing large scale IT programs, including service delivery contracts, mission critical programs, IT infrastructure systems and solution development

PMP Certification or equivalent, PgMP certification preferred

Must be a United States citizen and clearable for a Public Trust