ofi North America (Olam Food Ingredients) · 1 day ago
Customer Service Supervisor
Fresno, CA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $85K/yr
5+ years expofi North America is a global leader in food & beverage ingredients, dedicated to providing high-quality products and services. The Customer Service Supervisor will oversee the customer service team, ensuring excellent service delivery and compliance with company objectives while collaborating with various internal teams.
Food & Beverages
Responsibilities
Supervise the customer service team and ensure they comply with company guidelines and other key objectives
Work closely with Customer Service Manager in enforcing Key Performance Indicators (KPIs) including but not limited to OTIF (On Time In Full), A/R (Accounts Receivable), conversion of accounts to EDI (Electronic Data Interchange), aging stock, inventory management, customer scorecards, and vendor relations
Assist with customer inquiries in regard to complaints, product information, pricing information and product development referrals
Identify opportunities to update or improve customer service procedures and make recommendations to the Customer Service Manager or other appropriate staff
Manage specific strategic accounts and represent a high level of account management for these critical customers
Take the leadership role in being first line of support for customer or sales driven escalations within OFI’s customer experience process
Own and develop customer specific scorecards that provide visibility on On Time and Full performance as well as tracking all key areas within order status visibility and communication response times to customers and sales team
Perform other related duties as assigned
Qualification
Required
Bachelor's degree is required, majors in Food Science, Marketing, Finance, Business Administration, Ag Business or related field is preferred. Five (5) years of Customer Service experience will be considered in lieu of degree. Internal candidates with five (5) years of successful Olam experience would be considered in lieu of a degree
Five (5) years of relevant customer service experience is required
Strong communication skills, both verbal and written is required
Proven ability to build and maintain strong, effective relationships across functional groups
Ability to coach and mentor customer service representatives
Ability to multitask and work well under pressure with many competing demands
Flexible self-starter with strong work ethic and ability to manage multiple projects and internal and external demands is required
Problem solver with well-developed organizational and time management skills
High proficiency in Microsoft Office applications including PowerPoint, Excel, Word and Outlook is required
Knowledge and experience working in SAP required
Preferred
Customer Service experience from food and beverage industry is highly preferred
Experience in food ingredients, manufacturing, agriculture, or FMCG industries
Knowledge of order-to-cash, logistics, or demand planning processes
Experience working with global or regional customer service teams
Company
ofi North America (Olam Food Ingredients)
Welcome to ofi, where our purpose is to be the change for good food and a healthy future.
10001+ employees
H1B Sponsorship
ofi North America (Olam Food Ingredients) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (13)
2024 (13)
2022 (5)
2021 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase