SafelyYou · 1 day ago
Technical Install Engineer
United States
Full-time
Remote
Mid Level
4+ years expSafelyYou is a company dedicated to improving care for seniors through innovative technology. They are seeking an experienced Technical Install Engineer to oversee installations, troubleshoot issues, and provide top-tier support for their solutions aimed at individuals living with Alzheimer’s and Dementia.
Artificial Intelligence (AI)Elder CareElderlyHealth Care
Responsibilities
Own the installation, configuration, and activation of our on-premises equipment within our customer’s facilities and environments
Be proficient in the configuration and management of “out of band” access
Help with troubleshooting issues related to the installation and performance of our sensors
Guarantee that all installations are fully tested end-to-end and ready for production
Support our Tier 1 support team - 3rd party offshore team. This team is our first responder to any automated alerts where on-premise equipment is unstable
Support the on-call rotation for critical issues when Tier 1 is unable to recover critical services for our customers
Be an active owner in our team of customer issues, responding, troubleshooting, and providing a resolution for on-premise equipment while working remotely
Use our SLAs as guidelines to improve our support processes and response
Support the team to strategize on process improvements and additional tools to reduce volume and expedite troubleshooting
Provide our customers the best experience throughout the process in both written and verbal communications
Participate in creating SOPs, knowledge-base articles, and cross-training other team members to support the entire service experience
Qualification
Required
CANDIDATES MUST BE LOCATED IN THE UNITED STATES
Remote installation of our on-premise hardware which includes: Combination of Servers, PoE Switches, Network Cameras (PoE and WiFi), and our own custom hardware
Ensure systems are configured to the quality checks for customer go-live
Adhere to the necessary documentation
Provide professional interaction with the customer in both written and verbal communication
LAN and WLAN network architecture, advanced knowledge of DHCP, VLAN, static routing, and IP addressing
Hands-on experience with troubleshooting WiFi performance for edge devices on a customer network
Hands-on experience integrating with customer's network security and compliance technology across different platforms and vendors
Advanced Linux System management, including NVIDIA GPU, network interface configuration, and troubleshooting
Working knowledge of SSM, Docker, and Grafana, ability to assess a system's health and diagnose issues using reporting and common CLI
Communicate to both technical and non-technical audiences with a high degree of professionalism
Apply system management and hardware installation skills to troubleshoot, diagnose, and resolve issues in a timely manner
Leverage Linux skills and attention to detail to ensure a perfect network deployment process every time
Maintain service uptime SLA and interfacing with customers
Analyze and identify metrics to increase quality of services to maintain SLAs
Interact with customers and vendors with community onboarding and ongoing customer support
Minimum 4+ years of related work experience with deploying hardware within a customer's network and remotely managing deployment
Minimum 3+ years of related work experience as a Linux System Administrator
Bachelor's degree in a technical discipline, such as Information Systems, Network Engineering, or equivalent experience
Obsessed about service availability and service quality. Relentless about driving closure to and solving thematic issues that negatively impact the customer journey or business
Proficient with system administrator concepts and best practices using Linux commands and AWS SSM/SSH
Proficient knowledge of configuring servers, switches, camera devices, routers, VLANs, NAT/PAT
A curious mind that leans in via researching, troubleshooting and solving problems that may not be documented or is novel with low to no supervisory direction
Strong customer communication and service skills with the ability to work in a fast-paced startup environment
Preferred
In good standing Certified Cisco Network Professional (CCNP) certification
Ability to automate and perform QA on workflows via scripts (Ansible, Python)
Previous project management experience
Benefits
Fully paid employee premiums for Medical, Dental, and Vision
401k Program
Monthly Education, Well-being & WFH stipends
Non-accrual PTO
Growth Potential
Company Retreats
Medical & Family/Parental Leave
Company
SafelyYou
Originating in 2015 as the doctoral research of CEO George Netscher—and inspired by his own family's experience with Alzheimer's disease—SafelyYou was spun out of UC Berkeley’s Artificial Intelligence Research Lab, one of the top five AI research groups in the world.
51-200 employees
H1B Sponsorship
SafelyYou has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
$114.32MKey Investors
Touring CapitalHorizon Technology FinanceOmega Healthcare Investors
2025-01-28Series C· $43M
2023-05-25Debt Financing· $10M
2021-12-02Series B· $40M
Leadership Team
George Netscher
CEO
Recent News
Foundation Capital
2025-12-30
2025-12-11
Behavioral Health Business
2025-12-06
Company data provided by crunchbase