Ampcus Inc ยท 2 days ago
Tech Analysts
New York, NY
Full-time
Onsite
New Grad, Entry LevelAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team as Tech Analysts, where the primary responsibility is to translate business goals into actionable requirements and coordinate user acceptance testing.
Data ManagementInformation Technology
Responsibilities
Translates business goals into epics, user stories, and acceptance criteria; maintain backlog hygiene
Runs process mapping (as is/to be), captures dependencies, and documents intents, journeys, and escalation paths
Coordinates UAT readiness (test data, scenarios, sign off) and maintains traceability from requirements to tests
Partners with CX/Conversation Design and Contact Center Ops for operational feasibility
Elicits advisor workflows (call handling, notes, follow ups), compliance requirements, and CTI use cases
Produces process maps & story Client for screen pop, dispositions, call logging, and data capture
Aligns Tableau dashboard KPIs and semantic definitions with business stakeholders
Coordinates UAT scenarios for CTI failover, routing rules, and dashboard validation
Qualification
Required
Translates business goals into epics, user stories, and acceptance criteria; maintain backlog hygiene
Runs process mapping (as is/to be), captures dependencies, and documents intents, journeys, and escalation paths
Coordinates UAT readiness (test data, scenarios, sign off) and maintains traceability from requirements to tests
Partners with CX/Conversation Design and Contact Center Ops for operational feasibility
Elicits advisor workflows (call handling, notes, follow ups), compliance requirements, and CTI use cases
Produces process maps & story Client for screen pop, dispositions, call logging, and data capture
Aligns Tableau dashboard KPIs and semantic definitions with business stakeholders
Coordinates UAT scenarios for CTI failover, routing rules, and dashboard validation
Company
Ampcus Inc
Ampcus is a global IT and business staffing and consulting firm specializing in digital solutions and human capital management.
Founded in 2004
1001-5000 employees
H1B Sponsorship
Ampcus Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (13)
2023 (7)
2022 (16)
2021 (13)
2020 (18)
Funding
Current Stage
Late StageLeadership Team
Raj Narayan
Sr. Vice President, Strategic Sales
Recent News
2025-08-18
2025-07-31
Seattle TechFlash
2025-07-15
Company data provided by crunchbase