Conte's · 1 day ago
SERVICE TECH - Lexington MA
Lexington, MA 02420
Full-time
Onsite
New Grad, Entry Level
$20/hr - $24/hrConte's is a bike shop located in Lexington, MA, seeking a Service Tech to support the store and service managers. The role involves delivering exceptional customer service, completing bicycle repairs, and maintaining workshop organization while adhering to the company's values.
Retail
Responsibilities
Provide exceptional customer service
You are responsible for the quality control of all bikes you work on and it is your duty to ensure that they have been correctly assembled and set-up
Your duties will also include helping to maintain and replenish your consumable stock within the workshop
To update and maintain records and track any ordered parts and warranties that you have dealt with
Complete all assigned jobs as per the work schedule
Ensure all operational tasks delegated are completed
Mitigate customer service issues by helping to proactively manage issues as they arise
Arrive early to setup the store to open on time
Close out the store at the end of the day
Ensure a high degree of focus on quality of workmanship & workshop organization
Focus on constantly developing product & service knowledge
Must be a good communicator; excellent people skills
Strong organizational skills
Must provide motivating and enthusiastic customer experiences
Be able to handle high volume sales and lead team accordingly
Flexible; must fit in and work well with all peers
Has a high attention to detail
Be flexible and open to a high degree of change
Highly desirable: Extensive mechanical background
Qualification
Required
Provide exceptional customer service
You are responsible for the quality control of all bikes you work on and it is your duty to ensure that they have been correctly assembled and set-up
Your duties will also include helping to maintain and replenish your consumable stock within the workshop
To update and maintain records and track any ordered parts and warranties that you have dealt with
Complete all assigned jobs as per the work schedule
Ensure all operational tasks delegated are completed
Mitigate customer service issues by helping to proactively manage issues as they arise
Arrive early to setup the store to open on time
Close out the store at the end of the day
Ensure a high degree of focus on quality of workmanship & workshop organization
Focus on constantly developing product & service knowledge
Must be a good communicator; excellent people skills
Strong organizational skills
Must provide motivating and enthusiastic customer experiences
Be able to handle high volume sales and lead team accordingly
Flexible; must fit in and work well with all peers
Has a high attention to detail
Be flexible and open to a high degree of change
Preferred
Highly desirable: Extensive mechanical background
Benefits
Participation in the Company’s 401(k) Plan with Company matching
Paid Time Off (PTO) program – 80 hours a year, accrued from 1st day of employment
Employee Purchase program
Participation in the Company’s Medical, Dental & vision insurance plans.
Company
Conte's
THE STORY OF CONTE’S BIKE SHOP Conte's Bike Shop has a rich history, and we're proud to be dedicated to serving and improving the many local communities where we now reside.
Founded in 1957
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase