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Tyto Athene, LLC · 22 hours ago

Program Manager

Gwynn Oak, MD

Full-time

Onsite

Senior Level

5+ years exp

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation. They are seeking a Telecommunications Program Manager to support the Social Security Administration's Telecom Program, managing project plans, team coordination, and quality assurance throughout the project lifecycle.

Information Technology

Work & Life Balance

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Develop comprehensive project plans that outline timelines, milestones, and resource allocation. Ensure projects are completed on time and within budget

Manage and coordinate the efforts of various teams, including engineers, technicians, and contractors, to ensure effective collaboration and communication throughout the project lifecycle

Conduct risk assessments and develop contingency plans to mitigate potential issues that may arise during the project

Ensure that project deliverables meet quality standards through regular quality checks and managing quality assurance processes

Ability to Analyze and Audit invoice patterns

Reviewing, analyzing, and providing a summary report on service provider statements

Liaise with Telecom service providers to provide status on service provider network outages and coordinate escalation of the same

Supervise Processing and tracking MAC (Move Add Change ) order requests

Communicating with clients, engineers, contracting personnel, and vendors to bridge gaps and resolve potential order delay issues

Ability to read and decipher carrier invoices and customer service records

Capturing key circuit and service attributes to update and maintain Telephone Management System inventory database

Completing various order processing steps to move orders through Pending Processing, Ordered with Vendor, and following up until the carriers fulfill orders and coordinate and schedule installations

Work with the carrier(s) to resolve identified billing disputes, manage and resolve disconnection notices

Interact with customer and carrier(s) relating to invoice processing to resolve any items which prevent completion

Ensure proper, timely and accurate invoice processing

Other tasks as deemed necessary by the Program Manager or designated Government project lead

Qualification

PMP CertificationTelecom Customer ServiceSharePoint OnlineOffice 365Excel FunctionsLECS ExperienceOrderingBilling ServicesWireline Telecom KnowledgeAnalytical SkillsProblem SolvingCommunication SkillsDetail-oriented