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Wagner Equipment · 22 hours ago

Experienced Field Service Technician

Silver City, NM

Full-time

Onsite

Mid Level

$36.50/hr - $52.60/hr

3+ years exp

Wagner Equipment Co. offers challenging career opportunities and extensive training for motivated individuals. The Experienced Field Service Technician will diagnose, troubleshoot, and repair heavy equipment at customer sites, ensuring high-quality service and customer satisfaction.

ManufacturingReal Estate

Responsibilities

Maintains truck and crane inspection logs on a daily basis

Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code

Transmits photos, timecards, service reports, and other information through e-mail

Maintains good customer records on jobs that have been assigned

Maintains credit card receipts for accounting purposes

Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs

Communicates with customers on the diagnosis and status of repairs, parts, and other concerns

Teaches and coaches other technicians in the field

Promotes Wagner Equipment Co. to customers

Accurately troubleshoots and repairs CAT equipment the first time

Reads, understands, and applies electrical and hydraulic schematics to repair work

Safely rigs or hooks components for lifting

Removes, repairs, and installs major components in varying configurations of equipment

Maintains tooling in good working order as per MSHA and OSHA regulations

Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher

Maintains service vehicle in safe and good repair

Other duties as assigned by manager

Qualification

CAT equipment knowledgeTroubleshooting skillsHeavy equipment servicingMSHA LicenseDOT Health CardCustomer service experienceData entry skillsBasic Microsoft WordBasic Microsoft OutlookSales experienceCommunication skillsOrganizational skills

Required

High School Diploma or GED

Relevant CAT related courses

Seeking all technician skill levels with at least 3+ years' experience servicing heavy equipment

1+ years administrative/clerical experience

3+ years customer service experience

3+ years sales experience

DOT Health Card

Class D Driver's License

MSHA License

Standing, walking, talking, sitting, use of hands & hearing

Ascending or descending ladders, stairs, etc

Heavy work that includes lifting and/or moving objects up to 100 pounds or more

Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills

Safety & Product Knowledge

Basic Knowledge of Microsoft Word and Outlook

Intermediate Knowledge of DBS

Intermediate Knowledge of ET/SIS/SIS Web/STW

Ability to work independently with little or no direction

Well-rounded knowledge of CAT equipment

Benefits

Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays

Medical, dental, and vision insurance

Life and AD&D Insurance

Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%

Tuition Reimbursement

Employee Assistance Program (EAP)

CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.

Unum Supplemental life Insurance

Aflac Critical Illness + Accidental Insurance

ID WatchDog

Discounted employee phone plans