Mercyhealth Wisconsin and Illinois ยท 1 day ago
Training Specialist, Revenue Cycle
Janesville, WI
Full-time
Hybrid
Mid Level
3+ years expMercyhealth Wisconsin and Illinois is seeking a Revenue Cycle Operations Training Specialist to assist in the design, development, and facilitation of training programs. The Specialist will work closely with information systems on testing and training for EPIC upgrades, and will be responsible for delivering training sessions to adult learners while maintaining documentation of training activities.
Health CareNon Profit
Responsibilities
Assists in the design, development and coordination of training sessions, programs and competency testing for Revenue Cycle Operations
Prepares, assembles and revises course materials annually or as requested to meet department needs
Achieves and maintains a solid understanding of the business environment as a whole, including business practices, processes and strategies
Conducts training, development, competency testing and general orientation sessions for partners in all areas of Revenue Cycle including Patient Access, Patient Financial Services, Managed Care and Coding
Assists in evaluation of effectiveness of training programs
Develops presentation materials, leads meetings and facilitates workgroups
Maintains master training calendar, ensure availability of equipment, space and materials
Prepares course advertising materials; coordinates schedule of external and internal training resources
Communicates all set-ups of training sessions and ensures necessary materials and supplies are available
Follows-up with staff in-person after completion of training to ensure competency or retraining as necessary
Works with management team to provide additional support including coaching and in-services
Facilitates, and measures regular quality audits across the Revenue Cycle areas to ensure areas meet organizational objectives
Conducts quality audits and provides feedback to division leadership
Provides analysis of the quality metrics and updates on Revenue Cycle dashboard
Identifies and facilitates lean initiatives for areas that fail to meet performance metrics
Demonstrates collaboration and flexibility to deliver education when most convenient for the department
Partners with information systems to test all EPIC upgrades for Revenue Cycle areas with keen understanding of changes and impacts to revenue cycle processes
Documents department workflows and inter-departmental impacts via Visio workflow documentation
Identifies opportunities for improvements during workflow documentation and notifies leadership of such opportunities
Creates and maintains workflow documentation and training materials in a central storage location to allow partner accessibility when needed
Partners with all team members to achieve goals
Remains receptive to others' ideas and opinions
Performs other duties as assigned
Qualification
Required
Three years of experience, developing, planning and facilitating training materials, performance improvement and program management required
Strong analytical, oral, and written communication & presentation skills required
Ability to demonstrate experience in developing and conducting employee training programs required
Experience using Microsoft Publisher, Microsoft office, Visio, and Microsoft Word Required
Experience with software related to developing training and other virtual training materials required
Healthcare revenue cycle related certification or an equivalently designated certification approved by management required within 1 year
Preferred
Bachelor's Degree in a related field preferred
Three years of revenue cycle related functions in conjunction with training preferred
Company
Mercyhealth Wisconsin and Illinois
At Mercyhealth, our doctors, nurses and staff are committed to making lives better for our patients and their families.
5001-10000 employees
H1B Sponsorship
Mercyhealth Wisconsin and Illinois has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (6)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Nathan Schultz
Chief Technology Officer
Shawn David
Chief Technology Officer / Chief Security Officer IMS Technical Director
Company data provided by crunchbase