Customer Service Representative - Patient Registration Team Lead jobs in United States
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R1 RCM · 1 day ago

Customer Service Representative - Patient Registration Team Lead

positionCarmel, IN
timeFull-time
remoteOnsite
seniorityMid Level
money$20.02/hr - $31.38/hr

R1 RCM is a leading provider of technology-driven solutions that enhance patient experience and financial performance in healthcare. The Customer Service Representative – Team Lead will oversee the performance of the Patient Experience Specialists, ensuring high-quality customer service and efficient departmental operations.

Health CareHospitalInformation TechnologyInfrastructureMedical
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H1B Sponsor Likelynote

Responsibilities

Ensure that the team meets production standards, deadlines and work schedules by paying close attention to the departmental functions: high quality customer service, proper procedures, quality assurance, patient privacy, and confidentiality standards
Efficient and effective utilization of all available departmental resources, whether human, physical or technological. Assists with the selection, training, coaching, evaluation, counseling and development of patient account representative staff in order to meet production and quality standards
Responsible for creating and maintaining a positive, upbeat, people oriented departmental culture by maximizing team member moral and engagement
A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc

Qualification

Customer service experienceMulti-taskingTeam leadershipCommunication skillsProblem-solving skills

Required

High School Diploma or GED
Excellent customer service experience
Must be up to date on all vaccinations
Pass a drug test
Pass a background check prior to hire

Benefits

Competitive benefits package

Company

R1 RCM

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R1 RCM serves as a revenue cycle management partner for hospitals and healthcare systems regardless of the payment models.
dateFounded in 2003
location
Chicago, Illinois, USA
people-size10001+ employees
web-link
http://www.r1rcm.com/

H1B Sponsorship

R1 RCM has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)

Funding

Current Stage
Public Company
Total Funding
$200M
Key Investors
Khosla VenturesIntermountain Healthcare
2025-05-28Private Equity
2024-08-01Private Equity
2024-08-01Acquired

Leadership Team

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Joseph Flanagan
CEO
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Estelle Barnes
EVP, Enterprise Customer Engagement
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Recent News

PharmiWeb
Healthcare Revenue Cycle Management Market
2026-01-07
GlobeNewswire
Medical Billing Outsourcing Market Size to Hit USD 40.43 Billion by 2033, Growing at a CAGR of 12.65% - SNS Insider
2026-01-07
Columbia West
Utah Deal Intelligence - October 2025
2025-12-13
Company data provided by crunchbase