Town & Country Markets · 1 day ago
Director of Operations
Poulsbo
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expTown & Country Markets is a family-owned company dedicated to providing high-quality products and heartfelt service. The Director of Operations will develop and implement strategies for Market Operations, oversee multiple locations, and ensure adherence to operational best practices to achieve financial and service goals.
Food and BeverageGrocery
Responsibilities
Reports to Senior Director of Operations
Responsible for developing and carrying out the vision, strategy, and standards for Market Operations, which includes the Depot
Responsible to work with Market Directors to consistently implement best practices to achieve both service and financial goals
Accountable for achieving market budgets, KPI’s, and inventory standards, to produce both short-term and long-term profitability at the Market Operations level
Creates annual action plans to be executed at Market Operations level to meet or exceed annual budget and forecast
Manages operations projects through all stages from development to implementation
Drives overall strategy and operational execution of company goals at all markets
Communicates regularly with the Sr. Operations Director and Executive Group
Keeps management abreast of new trends and current market conditions
Creates and defines operational best practices to be executed at the markets
Responsible for Market Directors, Operations Support Specialist & Depot Manager supervision, training, and activities
Leads and inspires a culture of high performance and continuous improvement that values staff development and training, communication, and a commitment to excellence to meet current and future leadership requirements
Develops guidelines and best practices to ensure all markets are always ready for business
Ensures optimized and efficient inventory, ordering and receiving best practices are being adopted at markets and depot
Adjusts forecast based on changes in industry and market environments
Works with PSS to ensures market’s compliance with local/state/federal laws
Recommends market programs to maintain and improve (Kaizen) guest satisfaction and profitability
Identifies market resource needs/challenges and recommends actions to take
Manages special projects as assigned, LMS, UKG scheduler, receiving operations
Ensures the dissemination and adherence to all company policies
Maintains adherence to sustainability programs and all security and safety policies
Provides and role models attitude of service to staff and guests
Operates within the Company’s Core Values, Company Brand and Business Principles
Qualification
Required
Broad retail grocery background with a clear understanding of market operations
Must have 3+ years of experience overseeing multiple market locations
Proven track record demonstrating initiative to improve operational productivity
Supervisory experience, department manager level or above
Clear understanding of sales, grosses, margins, gross points, sales mix
Good working knowledge of UNFI/KeHe or equivalent warehouse supplier
Excellent verbal and written communication skills
Must be accurate, very detail-oriented and exhibit superior organizational skills
Ability to work independently, as well as with a diverse group of guests, employees, and leadership
Must be a team player, a leader, and a positive role model
Displays excellent work ethic
Understands the role of facilitator to help resolve issues
Must have the ability to negotiate conflicts of interest within market operations
Strong analytical skills with intermediate computer skills including MS Office
Exemplifies health department standards
Flexibility to work mornings, afternoons, evenings, weekends, and holidays as needed
Regular travel to all company locations throughout Snohomish, King, and Kitsap counties
Ability to lift and carry 50 lbs
Ability to work in a constant state of alertness and safe manner
Possesses full body mobility (bending, stooping, twisting, and reaching) with excellent manual dexterity
Exemplifies health department standards
Ability to work in a constant state of alertness and safe manner
Benefits
$7-$21 weekly medical premiums
Vacation/sick time
Paid holidays
Premium pay rates
Employee Assistance Program
Discount on virtually everything in our markets
401(k) plans
Profit-sharing
Pension
Scholarship program
Employee referral bonus program
Company
Town & Country Markets
Town & Country Markets is a retailer of grocery products.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2024-11-02
Company data provided by crunchbase