Apply on Employer Site

Abacus Service Corporation · 5 months ago

Customer Support Representative-II

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Abacus Service Corporation is working with DoorDash, which is piloting a new offering in the health sector. The role focuses on ensuring successful deliveries with a 0% error rate and requires strong communication and problem-solving skills.

Health CareInformation Technology

Growth Opportunities

Responsibilities

Proactively identify issues and potential failures and implement mitigation tactics

Address merchant & dasher issues with empathy and urgency

Spearhead & execute workflows that ensure we meet exceptional SLAs

Identify trends & communicate findings to the broader teams to improve our processes

Develop a deep expertise in our product, processes, systems, tools

Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform

Qualification

Customer service experienceBilingual in SpanishTechnical fluencyGoogle SheetsEffective written communicationProblem solvingOrganizational skills

Required

Must be bilingual in Spanish

Bachelor's degree or equivalent amount of work experience

2+ years of work experience in a fast-paced customer service role in technology, hospitality or healthcare

Highly-motivated individual that can work independently

Natural problem solver, willing to triage problems that may not have a pre-defined solution

Fluent in English and above average technical fluency (typing speed of 40 WPM)

Effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash's brand voice and tone

Above average in technological fluency - and especially comfortable with Google Sheets