Apply on Employer Site

USAA · 1 day ago

Program Manager Senior

Colorado Springs Campus

Full-time

Hybrid

Mid, Senior Level

$103K/yr - $198K/yr

6+ years exp

USAA is a financial services company committed to empowering its members to achieve financial security. They are seeking a Senior Program Manager to lead the transformation of program delivery, focusing on strategy, technology, and innovation while collaborating with various stakeholders to improve program efficiency and outcomes.

BankingFinancial ServicesInsuranceVenture Capital

No H1B

Responsibilities

Define and maintain program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals

Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value

Facilitate meetings with executive management and project / program sponsors to define solutions and delivery

Prepare reports that provide partners and management with status updates to include identifying risks or issues

Perform analyses, root cause identification and development and recommendation of key work products

Negotiate agreements, settles disputes equitably and defuse situations

Negotiate program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity

Adhere to Enterprise Portfolio Management Office (EPMO) processes, procedures, controls, standards, tools, and templates

Adhere to governance rigor required for work efforts

Drive the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology

Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Qualification

Program ManagementChange ManagementRisk ManagementBudget ManagementProgram Management ToolsProject Management MethodologiesAnalytical SkillsCross-functional CollaborationCommunication Skills

Required

Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

Minimum 6 years' project and / or program management experience, including experience defining a new program and/or leading large-scale projects

Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans

Proficient knowledge of program efforts management tools and methodologies

Understanding and demonstrated application of risk management policies and procedures

Knowledge of program management methodology and techniques; program performance evaluation and change management principles

Experience maintaining and reporting on work effort(s) budgets / methodologies

Proficient experience in USAA's change management methodology or similar industry change management methodology

Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals

Preferred

Strong understanding of project management methodologies (e.g., Agile, Waterfall, Scrum, or hybrid approaches)

Experience working in or knowledge of Clarity, JWM, and / or SharePoint for program management organization

Demonstrated success in driving organizational change through structured change management methodologies (e.g., Prosci, ADKAR, Kotter)

Experience developing and executing change management strategies, including communication, training, and resistance management plans

Proven ability to lead and collaborate with cross-functional teams—including Legal, Compliance, Risk, and Operations—to deliver initiatives aligned with regulatory requirements and organizational standards

Proficiency in project management tools such as SalesForce, Clarity, Jira, and/or JWM