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Eleven Recruiting · 5 months ago

Senior Service Desk Analyst

Del Mar, CA

Full-time

Onsite

Mid, Senior Level

$85K/yr - $110K/yr

3+ years exp

Eleven Recruiting is a specialized technology staffing agency supporting professional and financial services companies. They are seeking a talented Senior Service Desk Analyst to provide excellent customer service and timely resolution to end-user technology issues at a global law firm in Del Mar, CA.

ConsultingRecruitingStaffing Agency

Responsibilities

Provide excellent customer service and timely resolution to end-user technology issues

Foster effective communication with end-users, peers, vendors, and management

Adhere to best practices when deploying and upgrading hardware

Identify and troubleshoot problems with equipment, working with vendors or other IT personnel

Follow Asset Management Procedures and update database in real-time

Create and manage service tickets to track technology issues

Take ownership of tickets escalated from the help desk

Provide meeting support – video conferences, webinars, and presentations

Maintain office security and distribution groups within Active Directory

Adhere to Information Security policies and procedures

Contribute to IT projects and initiatives as required

Qualification

Windows 11Office 365Active DirectoryDocument Management SystemsVPN/CitrixTroubleshootingMDMInterpersonal skillsWritten communicationVerbal communication

Required

Bachelor's Degree in Information Technology or related field

Proficient in Windows 11, Office 365, Document Management Systems (NetDocuments, iManage, etc.), Active Directory, computer/laptop hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM, and iPhone/Android phone services

Possess a basic understanding of Internet protocols, data connectivity methods and remote access technologies

Familiarity with telephone and voicemail system programming and training as well as wireless networking and video conferencing system knowledge a plus

Exceptional interpersonal skills are essential for this position with the ability to work effectively with end-users, IT peers, vendors, and managers

Must have excellent written and verbal communication skills

Individual will work as part of the Information Technology team providing 24x7 support as needed

Occasional after hours and/or weekend support for high priority requests and projects