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The Wendy's Company · 1 day ago

Director - Field Operations

Los Angeles, CA

Full-time

Hybrid

Lead/Staff, Director/Executive

$154K/yr - $277K/yr

5+ years exp

The Wendy's Company is a well-established restaurant brand known for its quality food and inclusive culture. The Director of Field Operations leads a team responsible for overseeing the performance of franchise organizations, focusing on enhancing profitability and operational excellence through effective leadership and strategic partnerships.

Food and BeverageRestaurantsSnack Food

Responsibilities

Provides leadership to Franchisee community, recommending approaches to improve financial health of the organization; uses data and analytics from functional partners and Wendy’s Done Right Assessments to guide their decision-making, problem-solving and time allocation to drive franchisee performance against the Model of Excellence scorecard

Leads and motivates team of Field Operations Managers to drive customer centric culture that improves Operations and achieves annual targets; includes restaurant visits frequency according to performance and conducting twice annual Wendy’s Done Right Visits in assigned restaurants

Accountable to positively influence and drive solutions with Franchisees to align and maintain core systems with operational standards, improve customer satisfaction, increase SRS and Digital sales growth, customer counts growth, food safety, capital re-investment, remodeling and new restaurant development targets

Provides leadership considerations with assigned Franchisee’s on development sites in partnership with Development team and completing FZ assessments

Works directly with Franchisees to grow their enterprise profitability by leveraging Margin Sprint initiatives; maximizes P&L control and implementing Wendy’s recommended systems & tools across their entity restaurants

Leverages Model of Excellence Scorecard for P&L benchmarking to set goals and practices to improve the entity’s financial health. Follows up consistently with Franchisee to ensure those recommendations are implemented accordingly

Effectively utilizes corporate resources, strategic partnerships, peers and support functions to achieve business goals

Conducts Quarterly Business Reviews and Growth Readiness Assessments across an assigned group of franchisee entities that own between 5 and 75 restaurants. The quarterly reviews include goal setting requiring follow up by the Director to ensure entities progress to operating Model Restaurants while curating an organization that is consistently growth ready

Effectively utilizes restaurant services, finance, strategic partnerships, peers and support functions to develop EBITDA optimizing strategies to achieve industry leading ROI for franchisees

Manage and develop direct reports: Field Operations Managers

Partner effectively with restaurant support functions as needed

Work cross-functionally to develop and grow assigned Franchisees within the people aspect of the business

Supports VP- Field Operations in developing high performing teams through active leadership, coaching and role modeling leadership competencies

Leads strategic franchise and DMA planning to drive market growth and performance, brand ranking and growth through operations, local marketing plans, new restaurants, Image Activation and enhanced facilities

Fosters a culture focused on high performance, exceptional service, and accountability

Strategic Partner to DMA Leadership team(s) and ensures succession plans are in place; partners with DMM to provide Local Marketing guidance

Qualification

Operations ManagementP&L ManagementAnalytical SkillsTeam LeadershipStrategic PlanningCustomer FocusCommunication SkillsProblem-SolvingRelationship BuildingOrganizational SkillsSelf-MotivationStrategic Thinking

Required

Minimum 5 years' experience with increasing responsibility in operations management, including P&L management of multi-unit operations

Strong analytical and creative problem-solving skills with ability to communicate at various levels to convey high-quality, timely decisions

Ability to lead, influence and develop organizational capability as well as achieve results with a diverse group of stakeholders

Build strong relationships with teams across the organization to better establish strong lines of communication and inspires trust

Strong organizational skills, with the ability to balance relevant priorities

Effectively utilizes corporate resources, strategic partnerships, peers and support functions to achieve business goals

Self-motivated, results-oriented, customer focused team player, holds her or himself accountable for performance, and takes absolute ownership

High energy and ability to react to situations quickly and decisively, possessing self-confidence to be assertive when taking a position, and not afraid to make decisions

Strong strategic thinking capabilities and ability to lead growth and change initiatives

Education: High School Diploma/GED

Travel: 75%