Hologic, Inc. · 2 hours ago
Technical Service Specialist
United States
Full-time
Remote
New Grad, Entry Level
$71K/yr - $106K/yrHologic, Inc. is a company dedicated to providing diagnostic products that improve global health. The Technical Service Specialist will troubleshoot issues related to cytology and molecular products, providing support to both internal and external customers via phone and email.
BiotechnologyHealth CareHealth DiagnosticsWomen's
Responsibilities
Provide customers with service and product troubleshooting for cytology and molecular products, including instruments, reagents, and software, via phone and email
Document calls in the CRM system and escalate issues that require further investigation
Authorize return of customer product for investigation
Determine replacement of product as warranted
Represent Technical Support as specialist for designated product(s)
Act as liaison to other departments within the division concerning issues related to specific product lines
Serve on product development or support teams. Provide Technical Support team with troubleshooting training and informational updates
Work with Marketing and Service departments at the launch of new products. Reviewing or creating label copy, participate in pre- and post-launch teams
Build relationships with partners and distributors
Writing and reviewing procedures
Provide guidance and coaching to other Technical Support personnel
Qualification
Required
Bachelor's degree in biology, Cytotechnology, Medical Laboratory Science, or related field
Preferred
ASCP Cytotechnologist (CT), Medical Technologist (MT) or Clinical Laboratory Scientist (CLS) certification or equivalent
Experience as a Cytology Prep Technician
Experience with cytology, RT PCR, molecular, or virology
Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers
Benefits
Bonus eligible
Company
Hologic, Inc.
We’re an innovative medical technology company whose purpose is to enable healthier lives everywhere, every day.
Founded in 1985
5001-10000 employees
H1B Sponsorship
Hologic, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (20)
2023 (15)
2022 (32)
2021 (20)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$2.87B2025-10-21Private Equity
2025-10-21Acquired
2025-07-15Post Ipo Debt· $2.42B
Leadership Team
Stephen MacMillan
Chairman President & CEO
Karen Harrington
Director Scientific Affairs
Recent News
2026-01-17
2026-01-17
2026-01-17
Company data provided by crunchbase