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The Bowen Group (a GTSC Company) · 3 weeks ago

Onsite Support Technician (DW25121202OST)

Arlington, VA

Full-time

Onsite

Mid, Senior Level

$58K/yr - $63K/yr

5+ years exp

Datawiz, a GTSC company, seeks a highly experienced and motivated On-Site Support Technician. The role involves leading onsite support activities, performing complex installations and configurations, and providing technical assistance to end users.

ConsultingInformation TechnologyLegal

No H1B

U.S. Citizen Only

Responsibilities

Act as a lead technician in the performance of onsite Support activities

Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software

Lead teams in the performance of onsite Updates, Configuration changes, or Software installations

Lead teams in the performance of bulk MACDs

Lead technical Support and setup during special events such as conferences

Provide lead technical assistance to End Users

Liaise with and Support Customer VIPs

Resolve escalated Service delivery issues, including communicating Service delivery issues to the appropriate internal stakeholders, and Support communications to the field force from the business liaisons regarding Service delivery issues

Qualification

Network hardware troubleshootingWindows Operating SystemsMAC Operating SystemsCustomer service orientationSoftware installationAnalytical thinkingExperience in financial servicesProblem-solving abilityVerbal communication skills

Required

BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience

Five or more years of experience in service delivery and Network hardware and software Configuration troubleshooting

Experience with various desktop systems, operating systems, and diverse technical environments

Excellent customer service orientation and verbal communication skills

Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, and mobile device services such as ActiveSync

Ability to install Software for and troubleshoot a wide range of Applications

You must be a US citizen

You must be able to clear a federal background check that includes a review of your financial obligations

Analytical thinking and problem-solving ability