LanceSoft, Inc. ยท 1 month ago
Network Operations Specialist
Melbourne, FL
Full-time
Onsite
Senior Level
$28/hr - $32/hr
6+ years expLanceSoft, Inc. is seeking a Network Operations Specialist to join their Network Operations Control Center (NOCC) in Melbourne, FL. The role involves providing technical support, monitoring network conditions, and assisting field technicians, with opportunities for professional growth in a dynamic environment.
Information Technology
No H1B
Security Clearance Required
Responsibilities
Provide technical support handling inbound and outbound calls, managing Outlook Email queues, and inputting data to an Incident Management Queue in a Call Center environment
Monitor alarm conditions, analyze, and troubleshoot network to proactively identify and minimize disruption and impact to the FAA network
Use software tools and procedures, check availability and assign field technicians to jobs
Maintain Field Technician incidents tickets (submit new incidents, keep existing incidents updated and accurate, help technicians resolve incidents)
Able to follow standard procedures and prioritize tasks according to urgency and importance, in a team environment and adapt quickly to new procedures and changing situations
Ability and willingness to learn the OSI Model
Willing to participate in team training to learn IP and Time Division Multiplexing (TDM) technologies
Ideal candidate will have proven communication and customer service skills, strong attention to detail and be able to remain calm during urgent situations
Work in an onsite 24x7 network Call Center environment where shift and workday flexibility is required, along with on-call hours
Support short-term emergency evacuation to local backup facilities, if initiated
Qualification
Required
High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience
PTC [Public Trust Clearance] required to start
Proven communication and customer service skills
Strong attention to detail
Ability to remain calm during urgent situations
Ability and willingness to learn the OSI Model
Willing to participate in team training to learn IP and Time Division Multiplexing (TDM) technologies
Able to follow standard procedures and prioritize tasks according to urgency and importance
Adapt quickly to new procedures and changing situations
Work in an onsite 24x7 network Call Center environment where shift and workday flexibility is required, along with on-call hours
Support short-term emergency evacuation to local backup facilities, if initiated
Preferred
Customer service experience a plus
Networking experience with OSI Layers 1, 2, and 3
Networking technologies experience with SONET and/or Time Division Multiplexing (TDM)
Familiarity working with networking technologies such as RF, OSPF, BGP, MPLS, and HSRP
Employ test methods to analyze channelized/unchanneled T1, T3, utilizing DACs equipment, Ethernet, IP, Frame Relay, ATM, WAN, LAN, SONET, and TDM
Experience with Network Management tools such as Cisco Prime SNMPc, Orion, and Netflow
Experience in UNIX and Remote Access solutions
Experience with call center phone systems and working with geographically dispersed teams
Interest to track metrics and seek operational improvements using Excel
Experience with Office Applications (Outlook, Excel), Remedy Incident Management System (or equivalent), or Dispatch experience
Certifications (or willingness to learn) such as Cisco Certified Network Associate (CCNA), Network+, JNCIA, and ITIL v4
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase