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Rite-Hite · 6 days ago

Director of Strategy – Digital Commerce & Channels

Milwaukee, WI

Full-time

Hybrid

Director/Executive

7+ years exp

Rite-Hite is a global leader in loading dock and door equipment, focusing on innovation and customer safety. They are seeking a strategic leader to shape and deliver their ecommerce and digital channel strategy across the Distribution business, emphasizing alignment and execution in a B2B industrial environment.

Home ImprovementIndustrialIndustrial ManufacturingManufacturingProfessional ServicesService IndustryWarehousing

Responsibilities

Lead the development and execution of digital commerce and channel strategy aligned with Distribution goals

Translate strategy into a clear roadmap of initiatives, milestones, and measurable outcomes

Define how ecommerce supports and enhances sales and service in a complex B2B model

Partner with Sales, Service, Operations, IT, Product, and Marketing to drive alignment and execution

Lead cross-functional workstreams through influence and collaboration

Establish governance, KPIs, and progress tracking to support accountability and momentum

Shape digital customer experiences across parts ordering, service requests, scheduling, invoicing, and customer portals

Support change management and communication efforts to drive adoption across teams and customers

Qualification

B2B ecommerce strategyDigital channel strategyCross-functional leadershipAnalytical thinkingStakeholder alignmentERPCRM familiarityChange managementInterpersonal skillsAdaptable mindset

Required

7+ years of experience, including 3+ years in strategy consulting and/or strategy roles within B2B, manufacturing, or industrial environments

Experience building or scaling B2B ecommerce or digital commerce capabilities in complex business models, including third party platforms (Amazon Business, Grainger, etc.)

Proven ability to develop business cases and support executive-level decision-making

Strong analytical and strategic thinking with a bias toward action

Ability to lead initiatives without direct authority and work effectively across teams

Hands-on, adaptable mindset with strong interpersonal skills

Familiarity with ERP, CRM, ecommerce, and service platforms