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Beth Israel Lahey Health · 1 week ago

Community Practice Assistant

Needham, MA

Full-time

Onsite

New Grad, Entry Level

$20/hr - $26.92/hr

0+ years exp

Beth Israel Lahey Health is a growing healthcare organization dedicated to making a difference in people’s lives. The Community Practice Assistant is responsible for answering calls from community patients, resolving non-urgent requests, and processing various patient-related inquiries and requests.

Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining

Responsibilities

Resolves non-urgent requests immediately over the phone whenever possible

Gathers pertinent information when taking a message for a provider and sends it via Telephone Encounter in ECW or via paging system

Documents process/resolution in the patient electronic medical record

Prioritize calls for urgency and pages providers as necessary

Confirms eligibility and enters demographic information for new patients

Sends forms and information about the house calls program to new patients' families

Answers new patient inquiries

Processes requests from families, patients, providers and specialists for test results and information from patient records

Processes prescription requests from families, patients, providers and pharmacies

Orders labs, diagnostic tests, visiting nurse services, physical therapy and durable medical equipment for community patients, as requested by our providers or housing facilities