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American Residential Services · 1 day ago

Bilingual Spanish Customer Service/ Retention Specialist

ARS ( Miami )

Full-time

Onsite

Entry, Mid Level

$25/hr - $25/hr

2+ years exp

American Residential Services (ARS) is the nation’s largest provider of residential HVAC, Plumbing, and Electrical services. They are seeking a Bilingual Spanish Customer Service/ Retention Specialist to enhance customer satisfaction and quality assurance by addressing inbound concerns and coordinating resolutions.

CommercialConsumerCustomer ServiceHeating Ventilation and Air Conditioning (HVAC)Home ServicesProfessional ServicesResidential

Responsibilities

Act as a key player in the customer satisfaction and quality assurance process by handling inbound concerns and proactively following up with customers

Investigate service quality issues including pricing, damages, and technician performance

Document and track all customer complaints and QA trends in a timely and detailed manner

Coordinate resolutions by working closely with local service center teams and leadership

Review and respond to customer satisfaction surveys, especially negative feedback

Deliver quality insights and provide quarterly complaint analysis by branch and region

Ensure service consistency and continuous improvement in the customer experience

Qualification

Customer service experienceBilingual SpanishEnglishComplaint resolution experienceQuality control experienceComputer skillsProactive mindsetDependable attitudeCommitment to quality outcomesExceptional communication skillsAttention to detail