The Charleston Place · 2 days ago
Front Office Manager
Charleston, SC
Full-time
Onsite
Mid, Senior Level
2+ years expThe Charleston Place is a luxury hotel dedicated to providing elevated guest experiences. The Front Office Manager is responsible for leading the Front Office operations, ensuring operational excellence and adherence to Forbes Five-Star standards while mentoring team members and collaborating with other departments.
Hospitality
Responsibilities
Demonstrates proactive ownership of the Front Office operation as a department head
Maintains consistent communication by monitoring and responding to emails and messages in a timely manner
Provides direction and follow-through on matters without reliance on continuous oversight
Balances professional responsibilities with personal well-being, while recognizing the nature of the role requires ongoing engagement beyond scheduled shifts
Represent the property and the management by projecting a positive hotel image through excellent communication, efficient problem solving, and taking responsibility of guest needs
Lead and mentor Front Office team members through daily operations, with a focus on coaching, performance development, and cultivating leadership from within
Spearhead upsells, audits, creation of Standard Operating Procedures based on needs
Ensure execution of Forbes Five-Star service through daily audits, training, and implementation of best practices and SOPs
Partner closely with Housekeeping, Revenue, Spa, Transportation, and other departments to ensure a collaborative, guest-focused operation
Proactively manage daily arrivals, departures, special occasions, and VIP programming
Oversee rooms control and billing accuracy to ensure a seamless guest journey
Represent Director of Front Office/Assistant Director of Front Office in their absence
Ensure brand standards are not only met — but exceeded — at every touchpoint
Qualification
Required
Exceptional communication skills — both verbal and written — with a talent for gracious guest recovery and conflict resolution
Must be proficient in Windows, Word, Excel, PowerPoint
A 4-year degree or equivalent in hospitality or related studies
Minimum of 2 years' experience in a luxury or Forbes-rated property with a progressive track record of leadership in Front Office operations
Preferred
INFOR HMS knowledge is preferred
Company
The Charleston Place
Welcome to The Charleston Place—a BHC experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase