Ovation Healthcare ยท 1 week ago
Information Technology Support Analyst
Brentwood, TN
Full-time
Hybrid
New Grad, Entry Level
$21/hr - $28/hrOvation Healthcare is dedicated to improving local healthcare and supporting independent hospitals. They are seeking an Information Technology Support Analyst to provide technical assistance and support to clients, ensuring effective communication and problem resolution.
AdviceBusiness DevelopmentHealth CareManagement Consulting
Responsibilities
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Maintain skills by attending related training and performing research
Identify and suggest possible improvements on procedures
Evening and weekend off hour activities as required
Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality
Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team
Develops constructive and cooperative working relationships with others and maintains them over time
Encourages and builds mutual trust, respect and cooperation among team members
Experience in implementation and/or use of ITIL and ITSM concepts
Other IT support or IT administrative tasks as needed
Qualification
Required
Associate degree in Information Technology or equivalent work experience
Knowledge of TCP /IP, DNS, WINS, and DHCP
Knowledge of MS Active Directory
Knowledge of network cabling standard and network room build outs
Tech savvy with working knowledge of office automation products, databases and remote access applications
Good understanding of computer systems, mobile devices and other tech products
Exceptional judgment, thinking skills, interpersonal skills
Ability to escalate and involve other resources as required to deliver/ support SLA's, business requirements
Highly organized and resourceful, must have the ability to create and maintain systems to leverage knowledge and available information
Ability to regularly demonstrate respect and tolerance for others with less knowledge and/or skills
Exceptional ability to work as a team player
Ability to train, explain and impart knowledge to others
Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality
Capable of working within established policies, procedures and practices prescribed by the organization
English sufficient to provide and receive instructions/directions
Experience in implementation and/or use of ITIL and ITSM concepts
Company
Ovation Healthcare
Ovation Healthcare is a business consulting firm that offers revenue cycle, clinical resourcing, and advisory management services.
Founded in 1977
1001-5000 employees
H1B Sponsorship
Ovation Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2021-06-01Acquired
Leadership Team
Timothy J. Ryan
CFO
Recent News
2025-10-02
Mergers & Acquisitions
2025-07-14
Company data provided by crunchbase