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Stanford Health Care · 1 day ago

Service Designer

Newark, CA

Full-time

Onsite

Mid Level

$55.85/hr - $74/hr

3+ years exp

Stanford Health Care is dedicated to innovation and hope in healthcare, and they are seeking a Service Designer to improve service delivery channels. This role involves collaborating with various teams to enhance user experiences through human-centered design and research methodologies.

Health CareHealth DiagnosticsHospitalMedicalPrimary and Urgent Care

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Collaborates cross-functionally on projects aimed at reducing service users’ experience of organizational complexity. Engages colleagues with diverse interests, needs, and values throughout the process

Plans, conducts, and manages primary and secondary research to understand experience challenges for service users, and validates hypotheses using qualitative and quantitative methods, including interviews, intercepts, usability testing, and surveys

Co-creates, tests, and evaluates digital and non-digital design prototypes of increasing fidelity with service users

Communicates and builds alignment for design decisions based on user research, operational data, testing results, and industry practices through journey maps, service blueprints, and other alignment artifacts

Identifies and advocates for integration needs across the service ecosystem to deliver simpler and more consistent experiences to service users

Establishes and implements methods for measuring service user experiences, ensuring that baselines, ongoing evaluation, and adjustments are considered for relevant projects and broader organizational initiatives

Promotes human-centered design mindset and methods in support of C-I-CARE culture and Office of Patient Experience aims

Supports department leadership in communicating experience-related concepts to internal and external stakeholders

Performs other related and incidental duties as needed or assigned

Qualification

Human-centered designUser researchService designData privacy knowledgeProject managementCommunication skillsStakeholder engagementOperational process knowledgeVirtual collaboration toolsCollaborationPresentation skills

Required

Bachelor's degree in design, psychology, sociology, anthropology, education, communications or related field from an accredited university

Three (3) years working across human-centered design phases as part of service design, design strategy, user research, experience management, journey management, customer success, voices of customer/employee, or related projects or roles

Two (2) years managing projects independently in cross-functional environments; consultancy experience a plus

Understand organizational culture and achieve goals through formal and informal collaboration channels

Engender stakeholder enthusiasm for service design outcomes in alignment with broader organizational goals and initiatives

Juggle multiple improvement projects without losing sight of the experience-level objectives

Learn operational processes and tools to effectively assess experience-related challenges and root causes

Create digital, physical, or visual representation of ideas that can be evaluated, improved, and presented

Excellent communication and presentation skills, craft compelling narratives that bridge service user aspirations and operational goals

Knowledge of data privacy regulations and ethical considerations in user research and service design

Preferred

Familiarity with U.S. healthcare systems, omnichannel service delivery strategies, or leading patient, customer, and employee experience management practices

Proficiency in virtual collaboration tools such as Miro or Mural

Company

Stanford Health Care

Glassdoor4.0

Stanford Health Care is a healthcare center that treats cancer, heart disease, brain disorders, and primary care issues.

Founded in 1885

Palo Alto, California, USA

10001+ employees

https://stanfordhealthcare.org

H1B Sponsorship

Stanford Health Care has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (102)

2024 (74)

2023 (82)

2022 (55)

2021 (54)

2020 (67)