APN Consulting, Inc. ยท 1 month ago
Contact Call Center Associate
Piscataway, NJ
Full-time
Hybrid
Entry Level
2+ years expAPN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. The Contact Center Associate will be responsible for servicing and troubleshooting product and service challenges presented by customers through various communication channels. This role requires providing high-quality service and solutions while maintaining accountability for resolution of inquiries.
ConsultingFacility ManagementHealth CareInformation TechnologyIT ManagementService IndustryStaffing Agency
Responsibilities
Provide practical solutions to members, customers, and volunteers
Understands the methodology and works on problem solving solutions
Receive research and respond to member and customer inquiries
Provide personalized support concerning products, services and benefits
Follow Contact Center SOP (Standard Operating Procedures)
And other responsibilities as designated by department management
Qualification
Required
2+ years customer service experience
Demonstrates knowledge of and ability to grasp technical language, functionality, and support for Contact Center support systems, in particular OSC or similar CRM software
Strong organization skills
Team oriented; ability to partner and share information and foster relationships
Must have excellent communications skills with the ability to interact in a professional manner with all levels of staff, suppliers, and volunteers
Must have working knowledge of MS Office Applications (Word, Excel, Power Point, Access)
Preferred
Bachelor's degree is preferred but is not required for this position based on equivalent and progressive experience in lieu of a degree
CRM Database experience is a plus
Company
APN Consulting, Inc.
APN Consulting, Inc. is a technology and talent solutions company helping enterprises maximize the value of their IT investments.
201-500 employees
H1B Sponsorship
APN Consulting, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Vedant Pathak
Founder/CEO
Company data provided by crunchbase