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Samuels & Associates · 1 day ago

General Manager

Boston, MA

Full-time

Onsite

Senior Level

$115K/yr - $125K/yr

Samuels & Associates is a mixed-use Real Estate developer, owner, and manager. They are seeking a General Manager who will be responsible for leasing apartments at a newly delivered community while ensuring a positive customer service experience and performing various administrative functions.

CommunitiesReal Estate

Comp. & Benefits

Responsibilities

Primary point of contact for leasing inquiries in person, by phone, and by email

Follow up with all prospective residents who have not yet leased

Build relationships with residents and resolve issues or concerns, communicating to management when applicable

Follow up with pending renewal offers and present negotiations and properly communicate to applicants on the result of their applications

Utilizing Rent Café to communicate with residents any events, maintenance, policies, etc

Primary point of contact for amenity space, guest suite, and elevator bookings

Monitor advertising effectiveness including ILS feeds

Ensure all appropriate payments are received and paperwork is compiled on or prior to the lease start date

Effectively launch a new S&A managed property by proactively leasing available apartments prior to delivery of certificate of occupancy and throughout the lease up period

Monitor targeted proforma budget goals to ensure a proper lease up and stabilization of property

Implement and marketing and leasing efforts, maintain and utilize up-to-date knowledge of market and competitive properties to achieve targeted revenue and budgeted occupancy goals

Conduct tours of the property to prospective residents demonstrating the community and apartments; apply product knowledge to clients’ needs by communicating features and benefits

Collaborate with Service Manager on Make Ready Schedule

Collect and record accurate information for each prospective resident from the initial inquiry throughout the resident’s lease term

Ensure apartments are ready for move-in and fully turned with keys made

Deliver renewal offers to residents and file letters

Complete renewal paperwork to deliver to resident and update tracker in Yardi

Complete all required reporting including monthly update undergraduate tracker, renovation tracker & demographics, weekly update renewal trackers, weekly Leasing Report and Weekly Market Survey Report and any additional reports required during the Lease Up period

Qualification

Property managementLeasing experienceSales experienceYardiCommunication skillsOrganizational skillsLeadership skills

Required

Sales experience and or/ real estate leasing required

Property management and leasing experience is essential, lease up experience preferred

Ability to understand and explain legal documents (i.e., leases and addenda)

Excellent communication, organizational, and leadership skills necessary

Ability to interpret, evaluate, and communicate detailed written or verbal instructions to other accurately and quickly, including answering phones, attending meetings, written correspondence, or other forms of communication

Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility