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Citizens · 1 day ago

Senior Infrastructure Engineer

Phoenix, AZ

Full-time

Hybrid

Mid, Senior Level

$125K/yr - $145K/yr

7+ years exp

Citizens is seeking a highly skilled and motivated Senior Infrastructure Engineer to join their Enterprise Data Engineering team. This role involves leading a team in managing infrastructure issues, administering Kafka clusters, and automating infrastructure setups, all while ensuring compliance with internal policies and industry standards.

BankingCredit CardsFinancial ServicesFinTechRetail

H1B Sponsor Likely

Responsibilities

Lead a team of engineers and technicians in monitoring, diagnosing, and resolving infrastructure issues using event-based management

Administer and troubleshoot Kafka clusters, including configuration and performance tuning

Integrate Kafka with various systems using connectors such as MQ, MongoDB, Oracle, SQL Server, PostgreSQL, and MySQL

Automate infrastructure setup across environments using Terraform

Provide senior-level support and troubleshooting across a wide range of technologies

Collaborate within agile teams to drive modern development practices and product vision

Serve as the primary point of contact for daily operations and incident management

Conduct proactive monitoring to identify and mitigate potential service disruptions

Document actions, create reports, and establish escalation procedures

Audit support tickets to identify patterns and reduce downtime

Ensure compliance with internal policies and industry standards

Develop and maintain runbooks and playbooks for operational excellence

Qualification

Kafka administrationCloud platformsReal-time data pipelinesMonitoring toolsScripting languagesNetworking protocolsAnalytical skillsCustomer service skillsCommunication skillsCollaboration skills

Required

7 or more years of experience in Kafka administration on-prem and cloud, messaging systems, and database integration

Proficiency with cloud platforms such as AWS, GCP, or Azure, event-driven architecture, DevOps, and containerization

Experience deploying Kafka clients and brokers in production and disaster recovery environments

Proven ability to scale Kafka clusters and connector infrastructure

Hands-on experience building real-time data pipelines using Kafka producers and Spark Streaming consumers

Familiarity with monitoring tools such as Splunk, Datadog, and Grafana

Strong knowledge of source control systems such as SVN and Git

Solid understanding of networking protocols, operating systems, and diagnostic tools

Proficiency in scripting languages such as PowerShell, Bash, Python, and Perl

Strong analytical and decision-making skills, even with limited information

Ability to work independently and track issues to identify trends

Excellent communication and customer service skills

Sound judgment and autonomy in handling both emergency and routine situations

Experience collaborating with technical teams for issue resolution

Preferred

Experience with monitoring tools

Working experience in the financial services industry

Benefits

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees

https://www.citizensbank.com/

H1B Sponsorship

Citizens has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2020 (1)