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Corporate Tools · 1 day ago

Technical Support Representative (Wednesday-Sunday)

United States

Full-time

Remote

New Grad, Entry Level

$18.50/hr - $18.50/hr

Corporate Tools is a privately held, debt-free company focused on providing solutions for clients. The role involves delivering customer service and technical support for clients in the domain and web hosting services, ensuring their satisfaction through effective communication and problem-solving.

Customer ServiceLogisticsSoftware

Growth Opportunities

Responsibilities

Act as the first point of contact for customers, assisting via phone, email, potentially chat, and who knows what other ways in the future

Address customer inquiries, concerns, and technical issues related to domains, web hosting, email, DNS, and other related services

Guide customers through the process of registering, transferring, and managing their domain names

Assist customers with website setup, domain configuration, and troubleshooting website-related issues

Collaborate with internal teams, including technical support and account management, to resolve complex customer issues and ensure timely resolution

Educate customers on best practices for domain management, DNS setup, and web hosting configurations

Maintain accurate customer records, update account information, and document all customer interactions in the CRM system

Identify opportunities to upsell or cross-sell additional products and services to customers based on their needs

Stay up to date with industry trends and advancements in domain and web hosting technologies

Other client support duties as needed

Qualification

Domain registrationDNS managementWeb hosting conceptsCRM systemsContent management systemsTechnical aptitudeEmpathyCommunicationAttention to detail

Required

Strong empathy, ability to see challenges from the customer's point of view coupled with a passion to help

Knowledge or strong desire to learn domain registration, DNS management, web hosting concepts, and related protocols (e.g., HTTP, FTP, SMTP)

Familiarity with popular content management systems (e.g., WordPress, Joomla) and website builders (e.g., Wix, Weebly)

Proficiency or strong desire to learn to troubleshoot website-related issues, such as DNS configuration, SSL certificates, and email setup

Excellent communication skills, both verbal and written, with a friendly and personalized approach

Technical aptitude and the ability to quickly learn and adapt to new technologies and processes

Experience working with CRM systems and proficiency in using support tools and ticketing systems

Flexibility to work in a fast-paced environment, potentially including some temporary changes in set shift, occasional weekends, and occasional holidays

Strong attention to detail with a no-exception approach to protecting account privacy

Benefits

100% employer-paid medical, dental and vision for employees

Annual review with raise option

22 days Paid Time Off accrued annually, and 4 holidays

After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want

The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day

Paid Maternity and Paternity Leave

4% company matching 401(k) with no vesting period

Quarterly "Work Wherever" allowance

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Parental leave

Vision insurance