ICONMA ยท 2 months ago
Senior Technical Support Engineer
Boston, MA
Full-time
Hybrid
Mid, Senior Level
$69.31/hr - $88.81/hr
4+ years expICONMA is a Research, Care and Health Financing company, and they are seeking a Senior Technical Support Engineer. The role involves managing technical customer issues, project managing client deployments, and driving operational efficiencies for issue resolution.
Staffing & Recruiting
Responsibilities
Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish
Project manage new client deployment issues through to resolution
Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes
Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements. Create playbooks and knowledge base content for issue resolution
Create reports and dashboards for internal issue tracking purposes
Qualification
Required
3+ years experience working with Python, R, or a similar object oriented programming language with Bachelor's Degree in Statistics, Computer Science, Mathematics or Information Systems or related area
Familiarity with SQL and ability to identify root cause of data issues
Proficiency with Jira and Github
Cloud operations experience such as create buckets, VMs, or security access controls
Excellent troubleshooting skills, with an ability to track complex details and clearly translate investigations into next steps for the customer or internal teams
Exceptional ability to communicate technical details to both senior developers and non-technical customers
4+ years of experience in software or healthcare technology
Experience troubleshooting data issues
Experience supporting highly regulated software
'Self starter' mentality, with a passion for owning and driving issues to resolution
Benefits
Health Benefits
Referral Program
Company
ICONMA
ICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm.
1001-5000 employees
H1B Sponsorship
ICONMA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (31)
2023 (26)
2022 (39)
2021 (37)
2020 (69)
Funding
Current Stage
Late StageLeadership Team
Claudine George
Founder and CEO of ICONMA, LLC
Company data provided by crunchbase