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Citizens · 1 day ago

Health, Wellness and Benefits Manager

Johnston, RI

Full-time

Hybrid

Mid, Senior Level

$114K/yr - $150K/yr

Citizens is seeking a Benefits and Well-being Manager who combines expertise in employee benefits administration with a passion for holistic health and wellness programs. This role involves managing day-to-day benefits operations, ensuring compliance, and designing impactful wellness initiatives to enhance the colleague experience.

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Responsibilities

Oversee day-to-day benefit administration processes including eligibility files, benefit case management, annual benefits enrollment preparation, testing, and communications

Assist with colleague inquiries, new hire orientations, and specific business line benefit requests

Maintain and update Summary Plan Descriptions (SPDs) and Summary of Benefits Coverages (SBCs)

Design and execute comprehensive wellness programs including physical, mental, emotional, and financial well-being

Collaborate with internal stakeholders (HR, L&D, DEI, Properties, Events, Health and Safety, amongst others) and external vendors to deliver impactful benefits and well-being initiatives

Ensure adherence to ACA, COBRA, HIPAA, FMLA, ERISA, IRS, and DOL regulations

Support Affordable Care Act (ACA) reporting and non-discrimination testing

Monitor vendor performance and recommend process improvements

Participate in the Request for Proposal (RFP) process

Ability to interpret claims data, colleague benefits and well-being engagement metrics, and vendor performance indicators to support strategic decision-making

Support audits involving healthcare costs and claims data

Support benchmarking efforts to evaluate existing plans to identify cost-effective enhancements

Participate in financial analysis to identify cost-reduction opportunities

Qualification

Benefits administrationHRIS systemsData analysisRegulatory complianceVendor relationsAI toolsData visualizationStrategic planningExcel proficiencyPowerPoint proficiencyCommunication skillsProblem-solving skills

Required

Bachelor's in Human Resources, Business Administration, Finance, or related field required

Previous experience in health and welfare benefits administration

Experience with outsourced benefits vendors and HRIS systems (Oracle and UKG)

Strong knowledge of COBRA, ERISA, HIPAA, ACA

Proficiency in Excel and PowerPoint

Excellent problem-solving and communication skills

Strong analytical skills with a talent for translating complex data into actionable insights

Excellent communication skills, with the ability to influence and engage stakeholders at all levels

Experience with benefits administration platforms, data visualization tools, and HRIS systems

Understanding of global benefits operations and compliance, particularly in India

Demonstrated ability to leverage AI tools, including Microsoft Copilot and other intelligent platforms, to streamline benefits administration, enhance data-driven decision-making, and improve employee experience

Benefits

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States

Company

Citizens

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At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

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